Service Advisor

2 weeks ago

Johannesburg, South Africa Staff Solutions Recruitment Full time
Duties:
  • Greeting customers and assisting with queries.
  • Opening of estimates and job cards for work to be done.
  • Ensure the Estimate goes to client via email and phone call, go ahead is received within one hour of booking or truck arrival.
  • Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs.
  • Inform clients of campaigns available for their vehicle and upsell hours from campaigns.
  • Check and inform if vehicle is in warranty, truck is under service plan or maintenance plan, and if the item to be done is covered in the plan or if the client need to be billed.
  • Communicate with parts department to ensure timeous availability of parts.
  • Obtain various order numbers and issue the go ahead to the foreman and technicians.
  • Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released.
  • Explain all work done to client prior to collecting the vehicle and ensure all work is covered or if there is additional work required.
  • Control the daily Workshop workflow sheet. Send out by end of business day.
  • Control the Workshop efficiency report, hours allocated vs worked.
  • Control the gate pass book and company policies regarding vehicle movements i.e. No vehicle lave without payment.
  • Manage and oversee the dealerships workflow and schedule between departments.
  • Call customer to advise them about service changes or vehicle pick up times.
  • Maintain positive customer relationships to ensure repeat business.
  • Adhere to all company policies.
  • Send payment Proof of Accounts and ensure the debtors is loaded and removed.
Requirements:
  • Matric Certificate/ Grade 12
  • Relevant training/qualifications as a Service Advisor or similar role.
  • Code 8 License
  • Min 3 -5 years experience in similar role.
  • A strong understanding of automotive technology and the automotive industry. Skills: MS Excel, PowerPoint, Word &
  • EVOLVE.
  • Able to handle 30 -35 Job cards per day.
  • Maintain a maximum open WIP of 25 job cards.
Personal Attributes:
  • Team Player.
  • Read and write English.
  • Confident and proactive approach Anticipates issues and requirements.
  • Excellent customer service skills, interpersonal and communication expertise.
  • Confident and Proactive approach- anticipates issues and requirements.

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