Customer Service Agent
5 months ago
Job Overview:
As a Customer Service Agent, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve any customer complaints. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Assisting customers with product information, pricing, and availability
- Handling and resolving customer complaints and issues effectively and efficiently
- Processing customer orders, refunds, and exchanges
- Keeping accurate records of customer interactions and transactions
- Collaborating with other departments to ensure customer needs are met
- Providing feedback to management on customer trends and concerns
Required Skills
- Customer Service
Qualifications:
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and ability to think on your feet
- Ability to maintain a positive attitude and remain calm under pressure
- Proficient in Microsoft Office and CRM software
- Ability to work in a team environment and collaborate with colleagues
If you are a customer service-oriented individual who is passionate about providing exceptional service and resolving customer issues, we encourage you to apply for our Customer Service Agent position.
R 18 000 to R 20 000 CTC
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