Automotive Aftersales Trainer â OEM â Gauteng, Midrand

Key Responsibilities:Training Development & DeliveryDevelop and deliver OEM-specific training programs focused on aftersales operations, including service processes, parts management, customer service, and warranty handlingTrain dealership staff on new products, vehicle technologies, service techniques, and aftersales tools/systems (e.g., OEM diagnostic equipment, parts catalogue systems)Provide hands-on and classroom training to technicians, service advisors, parts managers, and warranty administrators, ensuring technical competency and customer service excellenceOEM Compliance & StandardsEnsure all training programs meet OEM guidelines and industry standardsConduct regular assessments and audits of dealership aftersales operations to ensure compliance with OEM quality standardsAct as the subject matter expert on all OEM aftersales processes and systems, ensuring consistent knowledge transfer to dealership teamsPerformance Analysis & Continuous ImprovementMonitor and evaluate the effectiveness of training programs through feedback, performance metrics, and follow-up assessmentsIdentify areas for improvement and adjust training content and delivery methods as necessarySupport dealerships in troubleshooting technical or operational issues, providing coaching and recommendations for performance enhancementRelationship ManagementBuild and maintain strong working relationships with key dealership personnel, including service managers, parts managers, and training coordinatorsCollaborate with OEM regional managers and technical specialists to ensure alignment of training programs with evolving product offerings and market trendsKnowledge Sharing & Reporting Stay updated on the latest product innovations, service trends, and industry best practices to ensure training content is current and relevantProvide regular reports to senior management on training activities, participant progress, and overall training impactParticipate in global or regional training initiatives as part of the OEMs continuous improvement programTravel & On-Site TrainingTravel to various dealerships, training centres, and workshops to deliver in-person training sessions and provide on-the-ground supportFlexibility to adapt to dealership schedules, including evening or weekend sessions when requiredRequirements / Qualifications / Experience:Qualification in a related field (or equivalent experience)5+ years of experience in an automotive aftersales environment, with at least 2 years spent in an aftersales training roleIn-depth knowledge of automotive systems, diagnostic tools, repair processes, parts management, and warranty proceduresProven experience in training delivery and program development, preferably within an OEM environmentStrong communication, presentation, and interpersonal skills, with the ability to engage diverse teams and learnersProficiency in Learning Management Systems (LMS), digital training tools, and dealership management systems (DMS)Familiarity with adult learning principles and instructional design techniquesExperience with data analysis and reporting tools to assess training effectivenessWillingness to travel frequently across regions as needed for onsite trainingMotor Industry experience EssentialValid drivers licenseKey Performance Indicators (KPIs):Training Effectiveness: Measured by post-training assessments, dealer feedback, and the application of learned skillsDealer Satisfaction: Positive feedback from dealers regarding training content, delivery, and impactCompliance Rate: Successful audits of dealership aftersales operations and adherence to OEM standardsSkills Transfer: Improvement in technician productivity, customer service scores, and warranty claim accuracy after training interventions Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than Friday 24 October 2025.