Global Sales Manager

2 weeks ago

south africa Majorel Corporate Full time
Job summary

The Global Sales Manager will take full ownership of the Global Account's Sales Academy, working collaboratively to drive results for the Red Program and ensuring the initiation, leadership, and monitoring of all service improvement and recovery plans. This role is critical in aligning strategic goals with operational excellence to deliver superior sales performance and customer satisfaction on a global scale.

Main responsibilities Leadership & Strategy
  • Develop and implement strategies to optimize global sales operations, drive revenue growth, and improve efficiency.
  • Coordinate with sites and set clear performance goals, track progress, and ensure adherence to KPIs and SLAs.
  • Act as a key point of contact for global sales activities, providing insights and recommendations to executive client leadership.
  • Design, implement, and continuously improve sales processes to enhance team efficiency and effectiveness.
  • Collaborate with cross-functional teams to align sales operations with broader organizational objectives.
  • Develop and manage performance programs, track and assess individual and team performance, and provide actionable feedback for continuous improvement.
Analytics & Reporting
  • Analyze sales performance data to identify trends, strengths, and areas for improvement.
  • Deliver actionable insights and recommendations to optimize global sales strategies.
  • Prepare detailed reports and presentations for senior management, highlighting key achievements, challenges, and action plans.
  • Provide regular reports and dashboards on sales performance, pipeline status, and key metrics to leadership.
Sales Academy Management
  • Develop, implement, and manage the Sales Academy to train, certify, and upskill sales teams globally.
  • Design training programs focused on enhancing sales techniques, customer engagement, and objection handling.
  • Monitor the effectiveness of training initiatives and adjust strategies based on performance metrics and feedback.
  • Foster a culture of continuous learning and professional development among sales teams.
Red Program Management
  • Collaborate with stakeholders to support the Red Program, ensuring alignment with corporate goals and customer needs.
  • Lead initiatives to drive program adoption and effectiveness across all sales teams.
  • Provide regular reporting on program success, challenges, and improvement opportunities.
Service Improvement & Recovery Plans
  • Initiate and lead Service Improvement and Recovery Plans (SIRPs) to address service delivery and performance gaps.
  • Work with cross-functional teams to identify root causes of service issues and implement corrective actions.
  • Monitor improvement plans to ensure timelines and objectives are achieved.
  • Continuously identify opportunities to enhance processes and service quality, reporting outcomes to leadership.

Competencies & professional background

  • Bachelor's Degree or equivalent education in related field
  • Minimum of 5 years of relevant work experience as Sales Manager, Operations Manager, Account Manager or similar role
  • Demonstrated success in designing and implementing sales strategies, training programs, and operational processes.
  • Proven superior verbal and written communication skills (including business / professional writing) in English and preferably at least one other language, ability to communicate adequately on all management levels
  • Knowledge of service management and project delivery methodologies; COPC, Six Sigma, DMAIC preferred
  • Good knowledge of Office applications (Excel, Word, PowerPoint, OneNote), high IT affinity
  • Strong project management skills with the ability to oversee multiple initiatives simultaneously.
  • Proficiency in CRM platforms, sales tools, and data visualization software
  • Expertise in designing and delivering training programs that enhance sales effectiveness.

Soft Skills:

  • Exceptional leadership skills with the ability to inspire and manage teams across diverse geographies.
  • Strategic thinker with a track record of driving revenue growth and operational excellence.
  • Strong analytical skills to interpret complex data and translate it into actionable strategies.
  • Outstanding communication and presentation skills to influence stakeholders at all levels, including senior leadership.
  • Collaborative mindset with excellent interpersonal skills to work effectively with cross-functional teams.
  • Commitment to continuous learning and improvement, both personally and within the team.
  • Results-oriented with a strong focus on business outcomes.
  • Ability to work under pressure in a fast-paced environment while managing competing priorities.
HOW TO APPLY

Does the profile match your experience and interests? If so, please send your CV in English by March 30, 2025.

Please press the apply button below

At TP, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.

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