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Technical Support Technician

2 months ago

Johannesburg, South Africa Headhunters Full time
Requirements:
  • Proven experience as a Technical Support Technician, or in a similar technical role.
  • NQF Level 5 in IT/Engineering or equivalent.
  • Proficient in troubleshooting techniques and diagnostic tools for identifying and resolving technical issues.
  • Bilingual (English and Afrikaans).
  • Customer-centric and dedicated to providing above and beyond customer service.
  • Strong communication and interpersonal skills.
  • Excellent organizational and time management skills.
  • Ability to work independently and as part of a team.
  • A strong knowledge or interest in solar energy systems and services.
  • A valid driver's license and reliable transportation.
  • Experience on Zoho CRM modules and knowledge of Sunsynk, Hubble, Huawei equipment will be advantageous.

Responsibilities and expectations but not limited to:
  • Provide prompt and effective technical support to customers and business partners of the company.
  • Log tickets in a timeously manner and allocate and/or escalate internally as required.
  • Document and record all customer interactions and technical issues in the required systems.
  • Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment, and installations.
  • Complete firmware updates for required systems when necessary.
  • Verify solar plant operation: Renaming of plants, check system settings, and add system information to CRM.
  • Ensure users and installers have access to the required standard operating procedures and update and maintain the SOPs, if and when required.
  • Follow RMA procedures with various suppliers of solar equipment.
  • Ensure continuous communication with clients, provide updates regularly and arrange installation with installers and clients when required.
  • Follow all required administrative steps for SSEG applications and liaise with third-party vendors relating to all SSEG applications.
  • Ad-hoc reporting to Sales and Finance department.
  • Assist operational department with ad-hoc support as required.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.