Credit Controller

4 weeks ago


Johannesburg, Gauteng, South Africa IIE MSA and IIE Varsity College Full time
Job title : Credit ControllerJob Location : Gauteng, JohannesburgDeadline : March 21, 2025Quick Recommended Links
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Duties and Responsibilities:  

Collections/Handover                                                                                                 

  • Collections on outstanding accounts as per assigned aging. 
  • Following protocol in line with Standard Operating Procedures when dealing with different aging buckets.                                                                                                 
  • Receiving inbound calls/ ensuring outbound quality call quota is reached daily/weekly/monthly.  
  • Meeting monthly collection targets and reducing portfolio risk.                
  • Ensure that all payment plans are adhered to.                               
  • Escalation and assistance of account related queries (Billing/statements/Payments).   
  • Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. First priority is to re-activate rejected debit order.
  • Ensure follow-ups are done on PTP's (Promise to pay) made on specific dates.
  • Manage holds on all accounts (current to be removed/arrears to be added).
  • Ensure suspensions/Handover list are sent to CSCC/NSCC first to be checked before sign-off. Prepare handover pack in accordance with check-list and send to CSCC/NSCC for approval and upload.
  • E-mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with aging bucket.
  • Detailed notes to be inserted on Excalibur for each account monthly as per assigned Age. Relevant contact information and debit order details if applicable must be confirmed and updated

Administrations/Customer Service                                                                                                     

  • Prepare documents for adjustments/refunds/transfers/Bursaries/ payment plan changes for approval by Campus Senior Credit Controller/Natinal Senior Credit Controller and action once approved.
  • Accurate processing of unallocated payments.                                             
  • Work closely with the admissions team by preparing pro rata calculations on cancellations. 
  • Credit balance investigations and updating status/notes on portal.        
  • Assisting with administration functions as and when required.                        
  • Handle account payer/student queries or compliants and provide appropriate solutions and alternatives. 
  • Assisting and dealing with queries via FreshDesk (VC Assist) and walk-ins.
  • Build sustainable relationships with internal and external stakeholders through open and interactive communication in-order to resolve outstanding account queries.
  • Handle account payer/student queries or compliants and provide appropriate solutions and alternatives. 

Quality Management & Reporting                                                                                                       

  • This will include the evaluation of all other KPA (Key Performance Area).
  • Items such as quality of work, deadlines met, and query handling will be checked.
  • Quality of e-mails, calls and letters sent will also be evaluated.                      
  • Quality of notes and information saved in Excalibur. 
  • Reports and documents prepared and sent to CSCC/NSCC.    

Competencies required:                                                                                                         

  • Knowledge of Full Function Credit Control. 
  • Knowledge of Accounts Receivables/Debit Orders /Bank Statements.           
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
  • Good Interpersonal skills/Customer Service driven.                                 
  • Analytical and Problem solving skills.                                                     
  • Sound numerical skills.                                                                                                  
  • Best suited to a friendly, organised person who works accurately and is able to handle pressure.
  • Honest, trustworthy and ethical.                                                                                                 
  • Time management skills.
  • Ability to produce basic reports using Microsoft Office.

Minimum Qualification Requirements:

  • Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous.

Minimum Work Experience Requirements:

  • Minimum of 2 years credit control experience.
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