Credit Control Supervisor
3 weeks ago
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Key Responsibilities:
- Lead and manage a team of credit control officers to ensure targets and KPIs are met.
- Implement and maintain credit control policies and procedures.
- Monitor and analyze aged debt reports to identify outstanding accounts and take appropriate action.
- Review and assess credit applications to determine creditworthiness of customers.
- Negotiate payment plans with delinquent customers and escalate unresolved issues to management as necessary.
- Conduct regular reviews of credit limits and terms for existing customers.
- Investigate and resolve customer queries related to invoices and payments.
- Provide training and guidance to credit control team members on best practices and procedures.
- Prepare reports on debt collection activity and performance for management review.
- Liaise with sales, customer service, and other departments to resolve payment disputes and improve collection processes.
Qualifications and Skills:
- Bachelor's degree in Finance, Accounting, or related field.
- Proven experience in credit control or accounts receivable management.
- Previous supervisory or team leadership experience.
- Strong understanding of credit control processes and principles.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks effectively.
- Proficiency in Microsoft Excel and other accounting software.
- Attention to detail and high level of accuracy.
- Knowledge of relevant legislation and regulations related to credit control.
- Professional certification (e.g., CICM) is a plus.
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