Alarm & Monitoring Technician (PE)

4 weeks ago

Port Elizabeth, South Africa IOCO Full time

Are you a detail-oriented and technically savvy professional with a strong background in systems, building, and testing? We're seeking a skilled Alarm Monitoring Technician to join our team and contribute to the development and testing of our innovative systems.

What you'll do:

  • Medium to High-Level Technical Support on systems, hardware, and software (Onsite, Remote, Telephonic).
  • Customer Technical Liaison.
  • General Fault Finding and Troubleshooting.
  • Infrastructure Fault Finding and Commissioning.
  • Project Commissioning.
  • System Commissioning.
  • Technical Training (Customer and Internal).
  • Technical sales lead development.Service Calls: Support on all hardware/software installed on all sites.
  • Ability to assist HLS with issues in various databases for example SQL Express etc.
  • Ensure that the incident/ticket system has been updated accordingly and timeously to ensure tracking is in place for all tickets logged.
  • Constant communication with customers to ensure that they are kept updated on any tickets or service issues being experienced.
  • Small Installations: Project Coordinating all new installations by making sure that the client knows requirements as well as meeting deadlines.
  • Maintenance: Ensure that hardware/software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements.
  • Accurate and up-to-date maintenance documentation to provide proof of the services rendered.
  • General admin duties include Timesheets/ Documentation/ Reporting/ Health and Safety.
  • Training – Customer Training, Supplier Training, Training of Technical Assistants - Peer assistance: Assist peers as and when necessary.
  • This could involve technical advice, workload assistance, or general participation.

 

Function related experience:

  • 5 years experience.
  • Leading teams: 2 years.
  • Project experience: 2 years.
  • 3+ years of security software and hardware installation experience.
  • 5 + years of BES/SQUBE or SYNERION Software and hardware implementation and commissioning experience.
  • Networking Skills – TCP/IP, DHCP, Static, and VLAN (N+ will be beneficial).
  • Electronic Skills – Low Current Power, Relays.
  • Experience in installation of Turnstiles, Vehicle Barriers, and Mantraps - Experience and certification in the installation and commissioning of CCTV and Access control solutions - (Impro, Gallagher, Milestone, Axis, SAFR, Hanwha Techwin, Hikvision, Dahua, Idemia, Suprema, Bosch CCTV).
  • Experience and Fire Certification an advantage - Building Management design and implementation an advantage - Tridium.
  • Experience in servicing/installing HW / SW supplied by NEXTEC SBT and other Electronic Security and Safety Systems - Structured and methodical with fault finding.
  • Access Control Skill Software and Hardware support to Customers sites that include Electronic Security and Safety Systems as well as Workforce Management Solutions as per contract agreement.
  • The Technician will be responsible for compliance with SLA commitments as per the contractual agreement.

Qualification:

  • Gr 12 or equivalent College diploma.
  • MCSE and or N+/A+ or N.DIP Electronic/Electrical Engineering, an advantage.
  • Access Control and or Time and Attendance system(s) training certification - SQL Language Query Experience/Certification an advantage.
  • Microsoft Office competent (Word, Excel, Visio, and PowerPoint) - PSIRA Certified (Grade E-C).
  • CCTV, Hikvision, Bosch, Milestone.
  • Access Control, Impro, Gallagher, ZK.
  • Fire – Ziton, Technoswitch.
  • Time and Attendance - BES Suite, SQUBE Systems, Jarrison, Kronos.
  • Basic Electronic.

Other information applicable to the opportunity:

Transport: Own Car is required to travel to client sites.

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