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IT Administrator

1 month ago

City of Cape Town Metropolitan Municipality, South Africa Biovac Full time
Job title : IT Administrator (FTC)Job Location : Western Cape, Cape TownDeadline : March 07, 2025Quick Recommended Links
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  • BIOVAC is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive and meticulous IT Administrator (FTC) to join a goal-oriented team.

QUALIFICATIONS NEEDED:

  • Degree in computer technology or industry qualifications with minimum 2 years experience.

NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE:

  • At least 2 years of experience in IT administration, support, or a related role.
  • Familiarity with IT systems management, incident and change management processes (e.g., ITIL framework).
  • Experience with SAP or similar enterprise resource planning (ERP) systems is an advantage.
  • Basic understanding of backup processes, monitoring tools, and SLA management.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE:

IT Administration Assistance:

  • Assist in the preparation, submission, and tracking of user forms, access control, Biometrics for user, IT equipment and infrastructure investments.
  • Collaborate with relevant departments to ensure accurate information is provided and timelines are met.

SAP Payment Load:

  • Support the team with SAP payment load processes, ensuring accurate and timely input of financial data.
  • Monitor and address any discrepancies in SAP payment loads.

Quality System Documentation:

  • Review, update, and maintain IT-related quality system documentation (e.g., procedures, work instructions, and policies).
  • Ensure documentation aligns with internal standards and regulatory compliance.
  • Collaborate with stakeholders to ensure that system processes meet quality standards.

IT Project Coordination:

  • Assist in coordinating IT projects, ensuring timely and effective execution.
  • Work with cross-functional teams to define project scope, milestones, and deliverables.
  • Track project progress and assist in troubleshooting project issues.

Incident Management:

  • Participate in the incident management process, logging, tracking, and resolving IT-related incidents in a timely manner.
  • Collaborate with other IT teams to investigate, diagnose, and address issues promptly.

Change Management:

  • Assist in managing IT change requests and changes to infrastructure and systems.
  • Ensure changes are documented and comply with the companys change management procedures.

Backup Compliance Monitoring:

  • Monitor and verify the backup compliance of systems, ensuring that backup processes are followed, and that critical data is regularly backed up.
  • Troubleshoot backup failures and escalate issues to the appropriate teams.

SLA Monitoring and Reporting:

  • Monitor IT service performance to ensure SLAs are met.
  • Generate reports on SLA compliance and identify areas for improvement in service delivery.

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