Personal Shopper

4 weeks ago

City of Johannesburg Metropolitan Municipality, South Africa OneCart Full time
Job title : Personal Shopper (Nicolway)Job Location : Gauteng, JohannesburgDeadline : March 18, 2025Quick Recommended Links
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Job Description :

  • As a personal concierge shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries.
  • You should demonstrate excellent communication skills and strive to exceed customer expectations. Personal concierge shoppers are required to remain in-store during working hours.
  • To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail together with excellent customer service.
  • Outstanding Personal Shoppers add value to the buying experience and resolve any issues to the satisfaction of the customer

Duties and Responsibilities :

  • Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
  • Supporting customers by fulfilling placed orders and making payments in person.
  • Responding promptly and effectively to customers' complaints and requests.
  • Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
  • Reporting customer issues, supply shortages, and inferior products to Management immediately.
  • Engaging with customers and ensuring any special instructions given by the customer are followed.
  • Ensuring that orders are accurately selected, scanned, and packed.
  • Assisting with order collection, packaging, loading, and payment, where required.
  • Keeping track of product offerings and availability.
  • Collaborating with store departments to ensure efficient service delivery.
  • Consistently manage own priorities to achieve all deliverables.
  • Follow any lawful and reasonable instructions from your supervisor.
  • Act as part of the team and always assist other members of the team in achieving common goals.
  • Consistently live and be an example of the Company's values

Job Requirements:

  • Matric 
  • Must be based in the area or closer 
  • Must be Fluent in English 
  • Must be able to type in full sentences 

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