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Personal Shopper
4 weeks ago
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Job Description :
- As a personal concierge shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries.
- You should demonstrate excellent communication skills and strive to exceed customer expectations. Personal concierge shoppers are required to remain in-store during working hours.
- To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail together with excellent customer service.
- Outstanding Personal Shoppers add value to the buying experience and resolve any issues to the satisfaction of the customer
Duties and Responsibilities :
- Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
- Supporting customers by fulfilling placed orders and making payments in person.
- Responding promptly and effectively to customers' complaints and requests.
- Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
- Reporting customer issues, supply shortages, and inferior products to Management immediately.
- Engaging with customers and ensuring any special instructions given by the customer are followed.
- Ensuring that orders are accurately selected, scanned, and packed.
- Assisting with order collection, packaging, loading, and payment, where required.
- Keeping track of product offerings and availability.
- Collaborating with store departments to ensure efficient service delivery.
- Consistently manage own priorities to achieve all deliverables.
- Follow any lawful and reasonable instructions from your supervisor.
- Act as part of the team and always assist other members of the team in achieving common goals.
- Consistently live and be an example of the Company's values
Job Requirements:
- Matric
- Must be based in the area or closer
- Must be Fluent in English
- Must be able to type in full sentences
- Sales / Retail / Business Development jobs
