Chocolate Advisor Flexi Permanent 180 Hour FIxed Term

2 weeks ago

Durban, KwaZulu-Natal, South Africa Lindt and Sprungli Full time
Job title : Chocolate Advisor Flexi Permanent 180 Hour FIxed Term (Pavilion Boutique)Job Location : KwaZulu-Natal, DurbanDeadline : March 17, 2025Quick Recommended Links
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Position Purpose

  • To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

  • Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
  • Greeting all customers, "Welcome to Lindt", hosting and providing a memorable experience
  • Educating and informing customers on Lindt chocolate products and handling with passion and in depth knowledge
  • Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
  • Awareness of daily sales budgets, actively upselling to increase customer transaction spend
  • Inform all customers of current instore promotions, events and directed information
  • Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
  • Serving more than one customer at a time, acknowledging and communicating at all times
  • Multi task between completing store operational tasks and serving customers
  • Processing the customer orders through the POS, and credit card transactions
  • Own and manage individual tills, including counting floats and performing end of shift till procedure
  • Preparing big customer orders
  • Ensure complaints are addressed immediately by informing the Manager on duty
  • Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
  • Restocking and cleaning through the day

Product Knowledge

  • Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
  • Product pricing, packaging and category performance knowledge
  • Comply with product management and handling procedures
  • Compliance to food and hygiene and safety standards practicing good hygienic practices

General

  • Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
  • Record sampling and wasted products actively quality controlling products
  • Perform open and closing procedures, signing off checklist
  • Perform cleaning duties signing off checklist
  • Perform temperature readings signing off checklist
  • Maintain clean, tidy working areas at all times
  • Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
  • Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
  • Accepting courier deliveries and confirming all items are received against invoice
  • Assisting in monthly stock counts
  • Unpacking, moving and restocking products
  • Using all instore equipment, machines and appliances.

Work, health and safety

  • Comply with all work health and safety requirements
  • Report and damaged or dangerous equipment or property to management

Manual Handling

  • Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
  • Moving stock from storerooms to front of house
  • Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
  • Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
  • Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
  • Confident and interactive with a friendly disposition
  • Excellent communication skills with a strong work ethic that can represent a premium brand
  • Responsible and accountable in achieving individual goals and budgets
  • Good time management skills (multi-tasking and prioritising)
  • Self-starter with the ability to work individually and in a team
  • Immaculate grooming with excellent personal hygiene

Skills & Knowledge

  • Customer service
  • Sales skills
  • Ability to handle credit card transactions

Requirements

  • Previous experience in customer service
  • Previous experience in a similar retail environment
  • Grade 12
  • Proficiency in Microsoft Office (specifically Excel and Powerpoint)
  • Confident and interactive with a friendly disposition
  • Polite and patient
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