Maintenance Manager | La Residence, Franschhoek

The Maintenance Manager at La Residence is responsible for overseeing all hotel maintenance operations, ensuring that The Royal Portfolio provides an environment for our guests that is of the very highest standards - fully operational, safe, relaxing and enjoyable to be in. This ensures that we live our purpose, which is “To give our guests a complete experience and a perfect stay.”Key Areas of Responsibility:Ensure the safety and comfort of our guests to provide a relaxed and enjoyable stayManage the Maintenance and Farm teams to uphold standards and service to the highest levelsOversee projects, contractors and suppliers; implement and oversee planned maintenance schedulesMonitor and control the budget of the two departments (Maintenance and Farm)MAIN DUTIES & RESPONSIBILITIESEnsure that you follow and lead by example according to our Purpose and ValuesRun with approved projects pertaining to Hotel Maintenance whilst giving regular feedback to Deputy General ManagerCheck for requests relating to Hotel Maintenance on PMS (Property Management System - Trello), ensure tasks are done in timely fashion and update remarks once the task is completedAdd any other tasks to PMS (Property Management System - Trello) even if not relating to your department (i.e. Housekeeping tasks)Bring any urgent problems or issues to the attention of Deputy General Manager or General Manager immediately.Plan and execute a successful preventative maintenance plan which runs throughout the entire year to ensure continuous preventative maintenance is done.Ensure that company fire drill and safety procedures are discussed and explained to the team regularlyEnsure that all pools, ponds and water features are cleaned, maintained and presentable to the required standardKeep detailed logs of servicing of all equipment and assets of all departmentsEnsure the maintenance storeroom is kept neat and organized at all timesEnsuring the general cleanliness of the exterior of the hotel, all chandeliers and high sections is executed and up to standard. Manage all entertainment equipment and subscriptions Ensure that all damaged or broken furniture (interior and exterior) is repaired as soon as possible to highest possible standard either by in-house skills or approved contractorEnsure all roads, pathways and parking areas are kept fully maintained and liaise with Estate/Project Manager to have any required repair work doneCreate and maintain a positive working environment for the maintenance teamPlan and implement training for team members on a monthly basisEnsure adequate rostering is done to ensure maximum efficiency of teamLead by example with appearance and personal hygiene and ensure that the uniform and personal appearance of the entire team is clean, neat and professionalBring any HR problems or issues to the attention of Human ResourcesReport to Deputy General Manager at regular times to advise on progress of projects and general maintenance tasksAssist Duty Managers, any HOD, Deputy General Manager and General Manager as and when if requiredSupport Estate Manager, Farm Supervisor, Deputy General Manager or General Manager with any projects (if required)Always maintain confidentiality of hotel guest and other hotel informationREQUIREMENTS, QUALIFICATIONS & EXPECTATIONSMatricA Mechanical/ Electrical qualification or equivalent recognised trade certification Minimum 10 years’ experience in a similar environment of which 3 must be at a managerial levelExperience in a hospitality environment with a focus on guest interactions and high service levelsComputer literate (Excel, Word, Outlook)Leadership & managements killsStrong decision makingDelegationAttention to detailBudget and cost sensitiveStamina and the ability to work long hours as and when requiredExcellent communication skills, with fluent Afrikaans a must Organised with strong admin skillsReliableTeam playerValid SA drivers’ licenseIt is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.