Functional Area Manager

4 weeks ago

Gqeberha, South Africa AFMS Group (Pty) Ltd Full time
Primary Duties

  • Client Liaison of designated sites (cleaning, hygiene and pest control)
  • Growth, budgets, profitability and cost control
  • Manage staff and sub-contractors
  • Contract Management
  • Administration
  • Health and Safety Compliance
  • Quality assurance for OHSE and Soft Services
  • Management Reports
  • Execution of service
  • Invoicing submission and control


Secondary Duties
  • Manage Designated Sites
  • Maintain service levels
  • Complete customer focus
  • Pro-active inputs
  • Provide feedback and communication to Head Office
Manage Staff
  • Delegate responsibilities
  • Service assessment on Key Performance Areas
  • Implement corrective action where necessary
Manage Contractors
  • Ensure a valid Service Level Agreement (SLA) exists
  • Know all the SLA terms and conditions
  • Adhere to AFM Solutions SLA
  • Ensure proper service delivery
  • Performance measurement
  • If needed, institute non-conformances
  • Approve service schedules
  • Initiate and approve requests for service
  • Follow up on outstanding Helpdesk Work Orders and Requests
  • Monitoring of contractors SLAs and responsibilities

Client Liaison
  • Provide regular task feedback to client
  • Complete all / any client requests and ensure client satisfaction
  • Provide feedback to Head Office


Invoicing Control
  • Compare invoices to Work Orders
  • Approve and process of payment within specified time frame
  • Forward to Head Office Accounts Department
  • Familiarize with the approved invoicing procedures and abide by them
  • Ensure timeous submission of invoicing by Contractors.
Management Reports
  • Complete monthly Management Report for Head Office, highlight all operational issues and comment on the status of such issues
  • Report on status of projects
  • Report on staff
  • Highlight concerns
  • Make recommendations or submit request for assistance
General Operations
  • Ensure that client has been made aware of any operational changes
  • Make recommendations on any operational issues that need to be altered to fit individual sites

Growth, Budget, Profitability and Cost Control
  • Develop and maintain a successful business partnership with client
  • Identify value added opportunities and make proposals or presentations to the client
  • Develop, implement and maintain best practice for client services
  • Check, manage and monitor compliance of SLA
  • Develop an effective, customer based, proactive relationship at all levels with the client
  • Ensure profitability
  • Manage, control and ensure cost entertainment

Key Skills and Experience
  • Grade 12
  • 5-years experience
  • Essential to be Computer Literate in MSOffice
  • Experience of contract administration
  • Experience in writing and presenting reports
  • Knowledge of maintenance services advantageous
  • Familiar with ISO9001 and staff management
  • Budgeting experience
  • Knowledge of electrical, building, plumbing and HVAC would be an added advantage
  • Sound financial risk management experience
  • Understanding of the Labour Relations Act
  • Valid South African drivers license
  • Understanding of contractual skills

People and Management Skill
  • Good people relationship skills
  • Good interpersonal skills (oral and written)
  • Customer focused
  • Strong and proven leadership skills and a confident decision maker
  • Able to work under pressure and meet deadlines
  • Ability to handle and control difficult situations
  • Ability to create and maintain budgets
  • Able to keep Contractors in line with agreed Service Level Agreements (SLAs)
  • Ability to communicate on all levels (oral and written)
  • Self-motivated
  • Integrity
  • Computer literacy skills

Key result areas
  • Understand role of reporting to the business and client
  • Understand interworking with various teams to ensure client financial compliances
  • Understanding that feedback and communication is critical to success

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