Workshop Service Administrator

4 weeks ago


Roodepoort, South Africa RJPersonnel Full time

2years
- Providing service and customer support.
- To manage professional service repairs and warranty repairs
- To ensure quotes are sent to customers accurately and within the specified time frames.
- All PODS relating to service work to be signed filed
- Management of paperwork relating to stock transfers, scrapping’s communication
- Management and formal documentation of customer complaints
- Planning of technicians work schedules
- To provide feedback on service complaints to the Branch Manager
- Ensuring quality of repair work is kept to highest standards
- To monitor & manage back-orders
- To work and manage the service processes within the framework of the company’s CRM system

**Qualifications and Experience**:

- Matric qualification
- Excellent command of the English
- Excellent communication skills
- Ability to multi-task and work under pressure
- Ability to meet deadlines
- Trustworthy
- Work independently & be self-motivated
- Dedicated and focused on meeting targets & results


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