VIP Hosts

4 months ago


Johannesburg, South Africa Specd Full time

JOB DESCRIPTION INFORMATION



Job Title:
VIP Hosts (x3)
Employment Type: Permanent, On-site
Work Location: x1 to be stationed in Johannesburg
x1 to be located in Durban
x1 to be based in Cape Town

Essential functions:
  • To coordinate Club bookings and special requests for high end VIP bases.
  • To build relationships and manage the overall experience of assigned VIP players.
  • To communicate with assigned players on a daily/weekly/monthly basis.
  • To host events, coordinate VIP events, manage guest lists and report back on VIP functions.
  • To oversee comps and point balances.
  • To actively grow the VIP database through acquisition.
  • To actively grow the turnover of the existing VIP base.
  • To ensure a seamless customer experience for the Casino and sports players.
  • To provide management with daily/weekly and monthly player reports.
  • To work with the marketing team on VIP promotions, VIP requests and VIP experiences.
  • To actively participate in the overall marketing calendar, strategy, and event planning annually.
  • To educate existing and new players on betting offerings, new games, promotions, and tier rewards.

Skills, knowledge, and other requirements:
  • Reliable and Trustworthy.
  • Customer focused with VIP experience.
  • Gaming experience crucial.
  • Well-spoken and a good communicator.
  • Calm and able to work under pressure while balancing multiple tasks.
  • Comfortable with problem solving and extremely good with difficult clients.
  • Ability to manage events from inception to completion independently and as part of a team.

Requirements - Experience and education:
  • Grade 12 or higher.
  • 2 Years experience in a customer focused role with Casino or VIP service knowledge required.
  • Great communicator with more than 1 language preferred.
  • Knowledge of the Betting or Casino industry.
  • Ability to work weekends, shifts, and work long hours.
  • Advanced Computer skills required.

Package and Remuneration:
  • Compensation will be determined based on qualifications, applicable experience, and previous earnings.


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