TEAM LEADER: FINANCE ADMINISTRATION

1 week ago

Centurion, South Africa HR Genie Full time

To provide comprehensive administrative leadership and support within the financial and wealth management environment. This role combines hands-on administrative duties with team leadership responsibilities, ensuring efficient operations, compliance with industry regulations, and superior client service delivery. The position requires a proactive, highly organized individual with strong communication, multitasking, and problem-solving skills.Formal Education and Experience:National Senior Certificate (Grade 12 / Matric) NQF Level 435 years experience in a senior administrative or team leader role within the wealth management and financial services sectorProven track record in team leadership, office administration, and process improvementProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Fluent in Afrikaans and English (spoken, written, and read)Knowledge of FICA, FAIS, and financial industry compliance requirementsExperience in project coordination or change management advantageousKey Responsibilities:Administrative and Operational SupportOversee and participate in day-to-day administrative processes to ensure efficient and compliant operations.Prepare, edit, and distribute professional correspondence, reports, and documentation.Ensure all client documentation meets FICA and FAIS requirements.Handle confidential information and maintain accurate client and organizational records.Manage incoming calls and client correspondence promptly and professionally.Coordinate and prepare materials for client meetings and ensure accurate recordkeeping.Ensure office supplies, equipment, and vendor relationships are efficiently managed.Leadership and Team ManagementLead, supervise, and develop the administrative support team.Allocate workloads, monitor performance, and provide ongoing mentorship and training.Foster a positive, collaborative, and accountable work culture.Conduct performance reviews and implement improvement plans where necessary.Support onboarding of new administrative staff and oversee continuous team development.Process Improvement and ComplianceEvaluate and streamline administrative workflows for improved efficiency.Ensure adherence to internal policies, procedures, and regulatory standards.Implement best practices to optimize service delivery and client satisfaction.Assist in compiling performance reports and presenting insights to senior management.Client RelationsServe as a primary point of contact for clients and internal stakeholders.Demonstrate professionalism, empathy, and discretion in all client interactions.Manage client queries, complaints, and follow-ups in coordination with wealth specialists.Analyze client needs and provide informed, efficient responses under pressure.Maintain up-to-date and accurate client databases and communication records.

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