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Hotel Receptionist

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Cape Town, South Africa Hospitality Hire Full time

At Hospitality Hire, we believe that memorable experiences begin long before a guest steps into their room. They begin the moment they are greeted with warmth, professionalism, and care.Receptionists are the heartbeat of the guest journey, creating lasting impressions through attention, empathy, and service that feels effortless.This established 4 star hotel is on an exciting journey of growth and transformation, redefining excellence and aspiring toward luxury standards.Our purpose is simple yet powerful: to create and inspire memorable experiences.About the PropertyLocated in one of Cape Towns most desirable coastal areas, this hotel is a destination where comfort meets sophistication. With stylish rooms and suites, breathtaking views, a palm lined pool deck, world class dining, and state of the art event spaces, the property offers an inspiring working environment where excellence meets opportunity.The RoleWere seeking a warm, professional, and detail oriented Receptionist with Opera PMS experience to join the Front Office team and deliver exceptional guest experiences.As the first and last impression of the hotel, you will play a key role in ensuring seamless arrivals, departures, and lobby interactions while upholding elevated service standards.If you thrive in a guest focused, luxury environment and take pride in service excellence, wed love to hear from you.Minimum RequirementsValid South African IDMinimum 2 years hotel reception experience in medium or large hotel propertiesOpera PMS experience (essential)Strong communication skills, well spoken, clear, and professionalPresentable with excellent grooming standardsComputer literate (Opera PMS and Microsoft Office proficiency)Updated CV must be submittedSkills and AttributesGuest Focused Attitude: Warm, engaging, and professional approachAttention to Detail: Accuracy in billing, reservations, and administrationTime Management: Efficient multitasking in a dynamic environmentTeam Player: Strong communication, cooperation, and handover abilityKey ResponsibilitiesGuest Engagement and Service Excellence: Welcome guests with warmth, proactively engage in the lobby, escort VIPs, and personalise every interactionArrivals and Departures: Manage check ins and check outs efficiently, ensure billing accuracy, and coordinate luggage assistanceDaily Operations and Shift Procedures: Handle emails, reports, credit checks, loyalty enrolments, adjustments, and postings while keeping the reception area organisedTeam Communication and Handover: Attend briefings, provide clear updates, liaise with Housekeeping and Porters, and ensure accurate shift handoversBreaks and End of Shift Protocol: Follow structured schedules, complete checks, and hand over pending matters to ensure smooth operationsWhy Join This TeamHere, service is more than a task, its about connection.By joining this 4 star hotel team, youll be part of a culture that values passion, individuality, and growth.Whats on offer:A supportive environment that celebrates professionalism and teamworkCompetitive remuneration and thoughtful employee benefitsOpportunities for learning and career advancement in a luxury hospitality settingA beautiful workplace with inspiring surroundingsApplicationsPlease submit your CV online.Recruitment aligns with the companys Employment Equity Plan.All applications will be carefully reviewed. If you dont hear back within two weeks of your submission, please know that while we cannot respond to every applicant, we sincerely appreciate your interest.Your details will be kept on file for consideration in future opportunities.