Travel Specialist
2 months ago
- Must have 3-5 years of previous inbound tour operating experience and an understanding of the travel industry
- Must have an in-depth knowledge of Tourplan (or similar booking systems) and WETU
- Should have extensive geographical, logistical, and product knowledge of South, Southern, and East Africa
- Must be fluent in both verbal and written Spanish, preferably South American Spanish
- Must have excellent communication skills with strong command of the English language
- Should have the ability to deliver exceptional service to agents and guests with a calm, professional manner
- Must have strong time management, attention to detail, and ability to work under pressure
- Should be proficient in Word, Excel, and have general computer literacy
Key Outputs:
- Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
- Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
- Ensuring turn around times are strictly adhered to according to standard operating practices
- Proactive selling of products and services ensuring the best possible itinerary for the guests
- Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers
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