ICT Support

4 days ago


Johannesburg, Gauteng, South Africa ADvTECH Full time
Job title : ICT Support -Randpark RidgeJob Location : Gauteng, JohannesburgDeadline : April 21, 2025Quick Recommended Links
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DESKTOP SUPPORT                   

  • Answers, evaluates, and priorities logged requests for assistance from users requiring assistance with catalog of services requests.                 
  • Logs and tracks calls using incident and problem management database provided through the service desk                          
  • Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support                

SOFTWARE AND HARDWARE INSTALLATIONS AND SUPPORT                         

  • Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.               
  • Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.                             
  • Sets up and support for boardrooms or for training use.                           
  • Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.                          

INFORMATION TECHNOLOGY ADMINISTRATIVE FUNCTIONS                          

  • Liaises with service providers on information technology equipment and repairs and maintenance thereof.                 
  • Administers assets by updating the hardware and software asset register that includes asset disposal.              
  • Administers licensing in the software license bank.                    
  • Maintains the information technology store room, server room and office by keeping it neat and tidy and free of any health and safety risks.   

Qualifications 

  • Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +                 
  • Internship for 6+ months                          

COMPETENCIES REQUIRED                  

  • Good interpersonal skills including willingness to assist, communication and following up                        
  • Computer literacy and systems administration                             
  • Time management, organisational skills, willing to work flexible hours                            
  • Initiative and problem solving prowess                             
  • Ability to cope in a pressured environment                      
  • Driver's license and transport    
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