ICT Support
4 days ago
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DESKTOP SUPPORT
- Answers, evaluates, and priorities logged requests for assistance from users requiring assistance with catalog of services requests.
- Logs and tracks calls using incident and problem management database provided through the service desk
- Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support
SOFTWARE AND HARDWARE INSTALLATIONS AND SUPPORT
- Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.
- Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Sets up and support for boardrooms or for training use.
- Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.
INFORMATION TECHNOLOGY ADMINISTRATIVE FUNCTIONS
- Liaises with service providers on information technology equipment and repairs and maintenance thereof.
- Administers assets by updating the hardware and software asset register that includes asset disposal.
- Administers licensing in the software license bank.
- Maintains the information technology store room, server room and office by keeping it neat and tidy and free of any health and safety risks.
Qualifications
- Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +
- Internship for 6+ months
COMPETENCIES REQUIRED
- Good interpersonal skills including willingness to assist, communication and following up
- Computer literacy and systems administration
- Time management, organisational skills, willing to work flexible hours
- Initiative and problem solving prowess
- Ability to cope in a pressured environment
- Driver's license and transport
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