Credit Control Supervisor

2 weeks ago

Johannesburg, South Africa Full Circle Selection Full time
Credit Control Supervisor Duties and responsibilities
  • To provide support to the Senior Manager of Credit Control in providing strategic direction and leadership to the Credit Control department.
  • To ensure Collections strategies are aligned and meet compliance with the statutory and regulatory requirements.
  • Receive, compile, vet and approve all new credit applications. COD/Terms.
  • Excellent understanding and interpretation of company financial information (AFS).
  • Analysing customer credit profiles and implementing strategies to minimize bad debt and improve cash flow.
  • Assist National credit manager with Hollard insurance variances and obtain required information/documents from customers.
  • Maintain Debtors database on the system.
  • Managing the JHB branch debtors age analysis.
  • Overseeing Legal Handovers and compiling documents for submission.
  • Approval of monthly rebates and credits.
  • Approval of all journal entries.
  • Compile and submit weekly unallocated payments received report.
  • Ensure credit controllers allocate in accordance with customer remittances.
  • Do monthly credit controllers file reviews in line with current processes. Establishing the creditworthiness of customers and keep credit limits in line with trade.
  • Prepares debtors journals for National credit manager to approve, sign off, then process journals.
  • Supervises the daily work of the credit controllers and assist with calling overdue debtors where needed.
  • Assist the team by following up on outstanding payments and resolving any discrepancies.
  • Compile a monthly report and manage the outstanding PODs not on the system.
  • Weekly follow up with internal or external customers on pending account disputes.
  • Compile debtors overdue reports to the National credit manager on a weekly and monthly basis.
  • Assist credit controllers where necessary with cashflow forecasts for the month.
  • Review weekly bank reconciliations done by credit controllers.
  • Assist as back-up in the cash-office when staff are off.
  • Responsible for ensuring and managing to deliver a smooth month end cycle run and statement run.
  • Monitor processing of credit notes, journals and payments
  • Authorising Credit notes on AX processed by debtors as per approved sign-off docs.
  • Assist credit manager with review and sign off of monthly file reviews.
  • Compile weekly unallocated receipts report for credit controllers to process payments.
  • Ensure timely collection of payments as per Credit Terms
  • Conduct regular reconciliations of customer accounts and maintain accurate records of transactions.
  • Assist with sending copy invoices, PODs, statements to customers.
  • Assist to process payments, allocation, journals, etc. when a staff member is not at work.
  • Responding to client queries timeously. (Internal and external).
  • Collaborate with sales and RMA to resolve billing issues, returned stock and disputes in a timely manner.
  • Provide leadership and guidance to the accounts receivable team, fostering a culture of accountability and continuous improvement.
  • Establish and maintain strong relationships with customers to facilitate collections and resolve issues proactively.
  • Monitoring the activities of the team, including audit trails and allocation of credits to respective accounts (spot checks).
  • Coordinate with external auditors and assist with the annual audit process as needed.
  • Management of POPI ACT register.
  • Managing filing ladies and report monthly on outstanding PODs not received or loaded to the system.
  • Conduct meetings with staff on a regular basis to discuss age analysis and overdue accounts.
Requirements
  • Matric with Credit management certificate/diploma
  • Min 5 years Credit control supervision/management experience
  • Knowledge and understanding of legislative acts e.g. NCA &CPA
  • Excellent time management and planning.
  • Very organized and disciplined.
  • Excellent understanding of credit control principles, procedures and processes
  • Advanced computer proficiency (MS Office Word, Excel and Outlook)
  • Excellent verbal and written communication skills
  • Ability to work under pressure and meet deadlines
  • Strong knowledge of accounting principles and practices, with proficiency in financial analysis and reporting.
  • Proven leadership abilities, with experience in supervising a team and driving results in a fast paced environment.
  • Excellent attention to detail mindset with a focus on accuracy and problem-solving.
  • Ability to thrive in a collaborative team environment while also working independently to meet deadlines.

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