Mid-Senior Level Desktop Support Engineer

Mid-Senior Level Desktop Support EngineerA professional and established managed IT solutions partner, based in Sandton, is seeking a skilled and organized Mid-Senior Level Desktop Support Engineer to join its technical support team. We deliver comprehensive, end-to-end IT infrastructure solutions to businesses across South Africa. This role is designed for a methodical and experienced support professional ready to take ownership of client systems and troubleshooting across desktop and server environments.This position is a core operational role, offering direct engagement with complex technical challenges both remotely and on-site. You will be responsible for maintaining system stability, ensuring business continuity for clients, and contributing to overall technical documentation standards.Key Responsibilities: Technical Depth and Client ServiceThe successful candidate will manage a diverse range of technical duties, requiring a blend of hands-on expertise and focused support:System Installation & Support: Install, configure, and maintain all Microsoft desktop and server operating systems, as well as core Microsoft and third-party application software.End-to-End Troubleshooting: Provide comprehensive hardware installation and general troubleshooting for all IT related equipment, covering both desktop and server infrastructure.Client Engagement: Respond to and effectively resolve support calls via remote connection and at customer sites, providing professional telephonic assistance.Operational Management: Perform remote administration of servers and workstations, compile technical documentation for client configurations, and manage follow-up service/repairs with external suppliers.Risk Escalation: Proactively identify possible risks or technical problems within client environments and ensure prompt escalation to senior engineers for remediation.Required Expertise and Qualifications:Experience: At least 3 to 5 years of concurrent IT work experience, including a minimum of two years of dedicated server support and maintenance experience.Certifications: A matriculation certificate is required. Must hold an A+, Server+, N+, or similar qualification. An International MCSE or MCSA certification, as well as experience with Windows Server 2016 and above, is advantageous.Core Technical Knowledge: Excellent understanding of Windows Event logs and troubleshooting methodologies. Strong knowledge of hardware components, server systems (including RAID), TCP\IP networking, and router/wireless access point configuration.Software & Cloud: Proficiency in Active Directory administration (user management) and experience with the configuration and administration of Office 365. Knowledge of backup solutions such as Veeam, Windows Backup, and Altaro is essential.Tools & Processes: Familiarity with remote support techniques (VPN, RDP, Team Viewer) and experience with logging and following up calls with external suppliers. Familiarity with SCCM is beneficial.Candidate Profile: Attributes for SuccessWe are seeking a highly motivated and analytical individual who is self-driven and focused. You must be an organized thinker who works methodically, always paying attention to detail and adhering to company standards and procedures. This role requires strong communication skills, a professional demeanor, and the ability to work effectively under pressure, both independently and within a team.Note: The role requires you to have your own reliable transport and the flexibility to work after hours on short notice when operational needs arise.Remuneration and Professional Benefits:Competitive Compensation: Cost to company (CTC) between R18,000 and R28,000, determined by qualifications, experience, and skill level.Supportive Benefits: The company contributes 50% to your medical aid.Operational Support: You will receive reimbursement for company travel and a company-provided laptop. Overtime is compensated in the form of commission.