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IT Technician
1 month ago
- A+ and N+ or MCSE/MCITP
- 3 - 5 years experience
- Valid Driver's License
- Desktop hardware and software support.
- Clear understanding of office 2010/2013/2016 installation, support and maintenance is required for Windows.
- Office 365 Setup and configuration with Azure AD and MFA.
- Good understanding of Microsoft products.
- Windows Server 2008/2012/2016/2019 Experience.
- Exchange Server 2013/2016 or Exchange online experience.
- Micros point of sale experience and Opera experience. (will be an advantage).
- Understanding of DNS/DHCP and networking protocols.
- Strong networking knowledge is required.
- Understanding of WLAN, WAN and LAN environments. Familiar with Ubiquiti products.
- Helpdesk knowledge and experience dealing with customers and understanding how to deliver clear and effective IT Support Services.
- Network Cabling, Wireless configuration, and management.
Personal Skills/Attributes:
- Excellent communication skills. Person needs to communicate with guests, IT vendors and Hotel Management.
- Punctual, motivated, and presentable.
- Must be able to perform under pressure.
- Fluent in English.
Job Description
- Support the Hotel in their daily IT related requirements.
- Daily check ins with different departments at the Hotel.
- Resolve problems that may surface from day to day.
- Interact with various external vendors if issues are encountered with third party Hotel IT systems or services.
- Track and follow up on any problems with third party applications or services until the issues have been resolved.
- Daily reporting to hotel management and the company's internal account manager.
- Improve the current IT environment.
- Ticketing system will be used to track daily problems and tasks to measure performance.
