Integration Specialist: Motor

1 week ago

Johannesburg, Gauteng, South Africa Santam Insurance Full time
Job title : Integration Specialist: Motor (JG7)Job Location : Gauteng, JohannesburgDeadline : May 05, 2025Quick Recommended Links
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WHAT WILL MAKE YOU SUCCESSFUL
Business Process Integration & Optimization

  • Identify inefficiencies in motor claims, underwriting, and customer service processes and recommend improvements.
  • Support the development of standard operating procedures (SOPs) to improve process efficiency and collaboration between departments.
  • Ensure alignment of business processes with strategic goals and regulatory requirements.
  • Facilitate the integration of new business policies, supplier agreements, and customer service enhancements.
  • Work with internal teams to standardize and improve the end-to-end claims lifecycle.

Stakeholder Management & Collaboration

  • Serve as a key liaison between claims, underwriting, finance, customer service, and external partners (e.g., repairers, assessors, investigators).
  • Ensure smooth communication and collaboration between different business units.
  • Develop and maintain relationships with external stakeholders, including suppliers and service providers.
  • Facilitate meetings and workshops to align stakeholders on integration initiatives.

Change Management & Continuous Improvement

  • Support change management initiatives to ensure smooth adoption of new processes and policies.
  • Assist in the training and upskilling of staff on new operational procedures and integration strategies.
  • Gather feedback from teams and stakeholders to refine integration efforts.
  • Drive continuous improvement using Lean, Six Sigma, or other process improvement methodologies.

Supplier & Vendor Coordination

  • Work closely with external repairers, parts suppliers, and service providers to enhance claims efficiency.
  • Ensure service providers meet contractual obligations and maintain high service quality.
  • Manage procurement processes related to motor insurance claims and underwriting functions.
  • Collaborate with finance teams to ensure accurate billing, invoicing, and payment processes.

QUALIFICATIONS AND EXPERIENCE

  • Bachelor's degree in business administration, Insurance, Risk Management, or a related field.
  • 5+ years of experience in motor insurance, claims operations, business process management, or a related role.
  • Certifications in Lean Six Sigma, Project Management, or Business Process Improvement would be an advantage.

SKILLS

  • Business & Process Management
  • Strong understanding of motor insurance operations, including claims, underwriting, and customer service.
  • Experience in business process improvement and operational efficiency strategies.
  • Knowledge of Lean, Six Sigma, or similar methodologies for process optimization.
  • Ability to analyse workflows and recommend solutions to enhance productivity.
  • Stakeholder & Relationship Management
  • Proven experience in managing cross-functional collaboration.
  • Strong negotiation and relationship-building skills with internal and external stakeholders.
  • Ability to manage supplier relationships and service-level agreements.
  • Regulatory & Compliance Knowledge
  • Understanding of regulatory requirements in the insurance industry (e.g., FAIS, POPIA, TCF).
  • Ability to ensure compliance across operational and claims processes.
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