Support Advisor FAIS

2 weeks ago


Cape Town, Western Cape, South Africa FNB South Africa Full time
Job title : Support Advisor FAISJob Location : Western Cape, Cape TownDeadline : April 11, 2025Quick Recommended Links
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Job Description

  • To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
  • Build and maintain strong relationships with clients.
  • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
  • Educate customers to the correct Banking platform aligned with their needs.
  • Connect with our customers by living up to our brand promise of "how can we help you?" at all times.
  • Analyze customer data and recommend tailored solutions.
  • Achieve sales results by providing contextual and integrated financial solutions to customers.
  • Conduct yourself in an ethical manner.
  • Takes accountability for own performance, personal and career development.
  • Show empathy with customers.
  • Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

  • A completed financial related qualification (NQF5 or higher)
  • 1-2 years' experience in Client Services Support and delivery

You will have access to: 

  • Opportunities to build relationships as part of a dynamic team.
  • A challenging working environment
  • Personal and professional growth
  • Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

  • Customer Centric.
  • Enjoy solving problems.
  • Persuasive selling skills
  • Able to understand rules in a regulated environment.
  • Agile and Flexible
  • Strong communication and interpersonal skills
  • Have a results-driven attitude with a passion for exceeding targets.
  • Have excellent Organisational skills and attention to detail.
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