Cleaning Services Manager

Key Accountabilities/ Principle Responsibilities Team ManagementSupervise and coordinate cleaning staff across assigned contract sites.Foster a culture of teamwork, task ownership, and customer centricity.Conduct performance evaluations and provide coaching to team members.Schedule staff assignments and manage attendance records.Train new employees on cleaning procedures, safety protocols, and client requirements.Manage disciplinary matters, promote a positive work environment, and drive performance.Support staff development initiatives.Handle staff emergencies and after-hours support. Quality Control & Site ManagementConduct regular site inspections to ensure cleaning standards meet contract specifications.Develop and implement cleaning schedules and site-specific procedures.Monitor inventory, consumables, and stock levels; coordinate supply ordering and receipt.Ensure equipment and materials are fit for purpose.Respond promptly to client complaints and implement corrective actions.Maintain detailed records of work completed, incidents, and site issues.Manage sub-contractors to ensure SLA deliverables, safety, and compliance. Client RelationsServe as primary on-site contact for assigned clients.Conduct regular client meetings to review service delivery and resolve concerns.Prepare and present monthly service reports to line management.Identify opportunities for service improvements and additional revenue streams.Manage emergency cleaning requests and after-hours service requirements. Administrative DutiesPrepare weekly and monthly operational reports for management.Manage timekeeping, payroll, and attendance for supervised staff.Ensure compliance with health, safety, and environmental regulations.Maintain equipment maintenance schedules and coordinate repairs.Process and track purchase orders, invoicing, and other administrative It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required.Key Skills and Experience Minimum 3 years supervisory or managerial experience in commercial cleaning or facilities management.Proven ability to manage multiple sites and teams simultaneously.Strong knowledge of cleaning chemicals, equipment, and safety procedures.Excellent communication, interpersonal, and conflict resolution skills.Proficiency in Microsoft Office Suite and basic computer applications.Knowledge & CertificationsKnowledge of OSHA safety standards and relevant regulations.Understanding of infection control procedures and protocols.Industry certifications in contract cleaning protocols advantageousPeople and Management SkillStrong leadership and team management capabilities.Ability to coach, mentor, and develop staff.Skilled in building and maintaining client relationships.Ability to make sound decisions under pressure.Key result areasDelivery of services in line with SLAs and contractual obligations.High levels of client satisfaction and retention.Effective supervision and development of cleaning staff.Compliance with health, safety, and environmental requirements.Accurate and timely reporting, payroll submission and administration.Additional Responsibilities and Skills The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as Intembeko is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels.This position may require occasional after-hours work and weekend availability.Values / BehaviouralIntegrity, professionalism, and accountability.Commitment to service excellence and quality standards.Proactive, solutions-driven approach to challenges.Attention to detail with high standards of personal presentation.Flexibility to work evenings, weekends, or respond to emergencies as requiredAbility to respond to emergencies or escalations outside of normal hours.Willingness to travel between sites when required.Support in mobilisations, new contracts, and company projects.Commitment to sustainable cleaning practices and innovative solutions. Interested? Submit your CV now. All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act. We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic. Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated. By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes.