Car Rental Agent

3 weeks ago

Cape Town, South Africa Hospitality Hire Full time

Hospitality Hire is recruiting on behalf of our client, a leading Car Rental Company, for the position of Rental Agent based at Cape Town International Airport.As a Rental Agent, you'll play a key role in ensuring a smooth and hassle-free vehicle rental experience while upholding high standards in service and vehicle management.If you are passionate about customer service, thrive in a fast-paced environment, and have a strong eye for accuracy and professionalism, this opportunity could be the perfect fit for you.Minimum Requirements (Non-Negotiable)Education & Experience: Grade 12 (Matric) or equivalent qualification, with at least one year of experience in a customer-facing or service-driven role.Customer Service Skills: Proven ability to deliver outstanding service, manage bookings, and resolve customer inquiries efficiently.Administrative Accuracy: High attention to detail when completing documentation, processing rentals, and managing billing or inspection records.Computer Literacy: Proficiency in Microsoft Office and general computer applications.Driverâs Licence: Valid driverâs licence and reliable transport to commute to the airport.Highly Advantageous:Previous experience in the car rental, travel, or hospitality industry.Familiarity with rental or reservation software systems.Key QualitiesStrong customer focus and commitment to service excellence.Excellent planning, coordination, and time management skills.Sharp attention to detail and record accuracy.Integrity and professionalism in all customer and company dealings.Ability to work under pressure in a busy, fast-paced environment.Adaptability and willingness to adjust to operational demands.Decisiveness and confidence in handling service challenges.Top Priorities of the RoleDeliver a superior customer experience through friendly and efficient service.Ensure reservation details are captured and managed accurately.Conduct pre- and post-rental vehicle inspections and document findings.Prepare and process rental agreements, ensuring customers understand all terms and conditions.Handle and resolve customer issues and complaints professionally and promptly.Main DutiesAssist customers in renting vehicles and explain rental options, rates, and policies.Manage bookings, confirmations, and scheduling.Conduct detailed vehicle checks and record damages or maintenance needs.Process and explain rental agreements, ensuring all documentation is complete.Address and escalate customer concerns when necessary.Why Work for Our ClientJoin a vibrant, innovative, and service-driven team where excellence and growth are encouraged.Youâll enjoy:A collaborative and supportive environment.Opportunities to grow your career and develop your skills.A workplace that values teamwork, communication, and initiative.Your contribution will make a meaningful difference and your professional growth will be supported every step of the way.If you meet the requirements and are ready to join a professional, high-performing team, we would love to hear from you.

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