Travel Desk Agent

7 days ago

Cape Town, South Africa Hospitality Hire Full time

On behalf of our client, a 4-star hotel in Cape Town, we are recruiting an experienced Hotel Travel Desk Agent to join a guest-focused hospitality environment where service excellence and attention to detail are essential.The Travel Desk plays a vital role in creating memorable guest experiences by assisting with transport, tours, excursions, and local travel arrangements. This role suits a hospitality professional with strong destination knowledge and experience managing travel bookings in a fast-paced hotel setting.Key ResponsibilitiesAssist hotel guests with:Airport transfersShuttle servicesTours and excursionsCar hire and local travel arrangementsAdditional responsibilities include:Liaising with tour operators, transport providers, and suppliers to ensure seamless service deliveryProviding accurate destination advice, recommendations, and tailored itinerariesManaging bookings, confirmations, amendments, and cancellations efficientlyHandling guest enquiries via email, telephone, and in person in a professional and welcoming mannerEnsuring all bookings are accurately captured and communicated to relevant departmentsMaintaining clear records, reports, and daily handoversResolving guest concerns promptly and professionallyMinimum RequirementsMatric or equivalent qualificationMinimum 2 years experience in a hotel travel desk, concierge, or front office roleStrong knowledge of Cape Town attractions, tours, and transport logisticsExperience working in a 4 or 5-star hotel environmentExcellent communication skills; well-spoken and guest-focusedStrong organisational and administrative abilitiesComputer literate, including Microsoft Office and hotel systemsCV must be fully updated before submissionKey Skills & AttributesStrong guest service orientationConfident communicator with excellent interpersonal skillsDetail-oriented with strong follow-up abilityAbility to multitask and work under pressureProfessional presentation and groomingTeam player with a positive attitudeWhy ApplyOpportunity to work within a well-established 4-star hotelGuest-focused, professional working environmentExposure to international and leisure travellersCompetitive salary and employee benefitsCareer development within the hospitality sectorRecruitment is aligned with the companys Employment Equity Plan.If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.

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