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Booking Agent in Cape Town

1 month ago

Cape Town, South Africa iGrow Wealth Investments Full time

IGrow Wealth Investments, South Africa’s #1 Property Investment Company, is looking for a Booking Agent to join their team in Cape Town.

To qualify for this position, you need:

  • Grade 12
  • Minimum 2 years of experience in a telesales role
  • Be able to make 100 – 120 calls (outbound) per day
  • Maintain professional telephone etiquette
  • Positive, can-do attitude
  • Be professional
  • Experience in the property industry beneficial

Duties and Responsibilities:

  • Prospecting and booking 10 consultations per day - including personal meetings or virtual consultations so that the Property Investment Strategist has 6- 8 qualified consultations occurring per day.
  • Make a minimum of 200 - 250 calls per day.
  • A minimum requirement of 80 qualified and occurred consultations per month.
  • Where opportunity arises, to book an attorney into the meeting.
  • Maintaining close client relationships and recording all activities pertaining to dealings with the client on the CRM system (Pipedrive and ZOHO).
  • Ensuring that every client is contacted at least 24 times via telephone, SMS, Whatsapp and email over a 6-month period before being marked as lost.
  • Thorough screening of the client to identify needs and affordability to invest according to the qualifying questions as per the documented script.
  • Ensuring that a minimum of 120 activities, which must include SMS, Whatsapp, emails and calls are completed per day.
  • Assisting with marketing material and confirming client attendance for seminars and showhouses.
  • General reception duties, including front desk, operating switchboard, answering calls, taking messages, and greeting/attending to clients/visitors when required.
  • Promoting all other services provided by IGrow Wealth Investments and IGrow Group.
  • Maintaining a high level of customer service.
  • Follow all prescribed communication processes and systems as provided.
  • Work on a Saturday from 09:00 – 13:00 on a roster basis.
  • Any further duties as requested from time to time.