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Commercial Underwriter Lead

4 months ago

Cape Town, South Africa Status Staffing Full time
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Insurance
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

  • Minimum of 5 Years experience in Commercial Underwriting
  • Minimum of 2 3 years team leader experience in a similar role
  • Industry relevant qualification
  • RE5
  • FAIS compliant

DUTIES:

Financial:
  • Take proactive measures to minimize cancellations and mitigate financial losses
  • Ensure and contribute to minimisation of general expenses

Client:
  • Ensure timely, accurate, and professional communication with all stakeholders, including clients, Account Executives, and insurers
  • Develop and implement strategies to enhance client engagement and service delivery
  • Work to meet client satisfaction targets while adhering to company standards

Business Processes:
  • Guide and support the Commercial Underwriting team towards achieving goals and maintaining standards
  • Provide guidance on underwriting practices and ensure compliance with regulations and company policies
  • Address client complaints promptly and optimise staffing to improve efficiency
  • Generate reports, conduct quality assessments, and take corrective action to uphold quality standards
  • Assist in developing training materials and procedures to enhance team performance.
    Adhere to company standard operating procedures performing the following processes on client portfolios (but not limited to):
    • General client
    • New business
    • Renewals
    • Endorsements
    • Re Broke
    • Age Analysis
    • Cancellations
    • Refunds
    • Invoicing
    • Client retention
    • Filing and record keeping
    • Participating in ad hoc projects

Learning and Growth:
  • Live the company values
  • Ensure continuous self-development
  • Share information and knowledge with the team
  • Assist with the Performance management of the Underwriting team
HOURS:

Monday to Friday 08:00 16:30