Network Operations Shift Managers

4 weeks ago


Johannesburg, South Africa TalentCru Full time

We are seeking skilled Network Operations Shift Managers to join a forward-thinking company. Do you thrive in fast-paced environments, coordinating teams to ensure seamless operations around the clock? If so, we have an exciting opportunity for you to join a leading team as a Network Operations Shift Manager

Please note this is a 12-MONTH contract.

Your role will be responsible for managing network operations 24/7/365, coordinating shift workers, including site monitoring, corrective intervention tickets, and Tier 2 network operations support requirements, including escalation management.

  • Background in overseeing network infrastructure.
  • 3-5 years’ experience in coordinating shifts, managing resources effectively, and optimizing workforce schedules.
  • Substantial technical expertise in network operations, including hands-on experience with network monitoring tools and technologies.

 

Additional experience required:

  • Vendor daily performance and deliverables.
  • Power availability SLA management.
  • Alarm visibility.
  • MTTR, MTTD, TTR management.
  • NOC systems uptime.
  • Take accountability for 24/7 monitoring of the network infrastructure to identify and address potential issues promptly.
  • Manage and coordinate shift workers effectively to ensure continuous coverage.
  • Accountable for scheduling and optimizing resources during various shifts.
  • Responsible for handling corrective intervention tickets, diagnosing network problems, and implementing solutions to minimize downtime.
  • Take accountability for providing Tier 2 network operations support, and resolving complex technical issues within the defined service level agreements.
  • Manage escalations efficiently, ensuring proper documentation and communication with relevant stakeholders.
  • Accountable for coordinating with higher-tier support and external vendors when necessary.
  • Provide regular performance reports on network operations, highlighting key metrics, incidents, and resolutions.
  • Accountable for maintaining accurate and up-to-date records of network activities.

 

Core competencies, knowledge, and experience:

  • Ability to effectively coordinate shift workers, ensuring seamless transition and coverage.
  • Familiarity with scheduling and managing resources for round-the-clock network monitoring.
  • Expertise in site monitoring, understanding the key performance indicators, and responding to potential issues proactively.
  • Knowledge and skills in handling corrective intervention tickets promptly to address network disruptions.
  • Ability to troubleshoot and resolve network issues efficiently.
  • Proficiency in providing Tier 2 network operations support, including resolving complex technical issues.
  • Understanding of network protocols, technologies, and configurations.
  • Competence in managing escalations, ensuring timely communication and resolution of critical network incidents.
  • Ability to collaborate with higher-tier support teams and external vendors.
  • Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.


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