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Customer Service Coordinator

1 month ago

Centurion, South Africa Ellahi Consulting Full time
Job title : Customer Service CoordinatorJob Location : Gauteng, CenturionDeadline : March 20, 2025Quick Recommended Links
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Core Purpose of the Role:

  • The core purpose of this position is to provide accurate, timeous support and service to the sales department.

Key Deliverables and Outputs:

  • Assist sales representatives with onboarding new customers.
  • Develop a thorough understanding of the services offered, along with auction and terms and conditions.
  • Provide technical and non-technical assistance and support to customers and the sales team.
  • Schedule training with new and existing dealers in collaboration with the Training Facilitator.
  • Follow up with customers to ensure queries have been resolved.
  • Liaise with the FICA team regarding the FICA status.
  • Provide customers with updates on system terms and conditions, as well as auction terms and conditions.
  • Assist sales representatives with resolving all TransUnion queries.
  • Monthly ad hoc administration and reports.

Academic Qualifications

Essential:

  • Grade 12
  • Unendorsed driver’s license
  • Own reliable transport
  • Willingness to work flexible hours
  • Automotive industry experience (Advantage) 

Work Experience

Essential:

  • 3-5 years in the motor industry in the same or similar position
  • Proven track record with contactable references

Advantageous:

  • Relevant sales courses

Knowledge

Essential:

  • Understand finance principles and customer service
  • Good understanding of the motor vehicle sales cycle

Skills

Essential:

  • Computer literacy: Word, Excel, and Outlook
  • Technologically sound
  • Basic math skills
  • People person, consumer relations
  • Ability to deal with customers and colleagues
  • Crisis management, works well under pressure
  • Administrative skills
  • Information management and reporting skills
  • Planning, organizing, time-oriented
  • Problem analysis and problem solving
  • Great verbal and communication skills
  • Teamwork
  • Ability to develop, foster, and maintain good relationships
  • Good listening skills
  • Attention to detail
  • Reliable, flexible, and adaptable

Personal Attributes

Essential:

  • Friendly disposition
  • Assertiveness
  • Good interpersonal relationships
  • Ability to work under pressure
  • Career maturity

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