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Order Taker

4 weeks ago


Cape Town, South Africa Belmond Mount Nelson Hotel Full time
Job title : Order TakerJob Location : Western Cape, Cape TownDeadline : March 12, 2025Quick Recommended Links
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Primary Responsibilities Include:

  • Responsible for answering the telephones using the appropriate etiquette, in accordance to LQA standards.
  • Take the guest order, always trying to use suggestive/ upselling techniques.
  • Provide an expected delivery time for the guest’s order. 
  • Ensure guests special requests are communicated to the Kitchen.
  • Monitor guest orders to ensure all orders are delivered on time.
  • Accurately posts payments to the POS system.

Requirements

What You Bring:

  • Matric (Grade 12) qualification. 
  • 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment
  • Excellent telephone etiquette. 
  • Good communication skills. 
  • Exceptional customer service orientation. 
  • Knowledge of food menu and wine list

  • Hospitality / Hotel / Restaurant  jobs