Application Support Engineer

2 weeks ago


Centurion, Gauteng, South Africa The South African National Roads Agency Full time
Job title : Application Support Engineer (2684)Job Location : Gauteng, CenturionDeadline : April 13, 2025Quick Recommended Links
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MINIMUM REQUIREMENTS:

  • A Diploma in Information Technology at an NQF level 6.
  • Five (5) years of relevant experience.

Certificates:

  • ITIL Foundation

ADVANTAGEOUS:

  • SQL and Oracle DBA Fundamentals: writing queries, performance tuning, user access management.
  • ITSM: Incident, Problem, and Change Management.
  • SQL: Querying, troubleshooting, and performance optimization.
  • Oracle Certified Associate.
  • Microsoft SQL Server Certification (MCSA/MCSE).

KEY RESPONSIBILITIES:

Management of systems in accordance with ITIL Methodologies:

  • Respond to calls and requests logged on Helpdesk timeously and resolve them accordingly.
  • Provide 1st and 2nd-level support for all SANRAL applications, ensuring minimal disruption to the internal and external users.
  • Follow the incident management, change management and problem management according to the ITIL Framework.
  • Investigate, troubleshoot, and resolve application-related issues and escalating developers when required.
  • Perform root cause analysis (RCA) to prevent recurring application issues.
  • Continuous Improvements.

Operational: 

  • Monitor application performance, availability, and reliability using monitoring tools.
  • Identify and resolve slow performance, integration failures, and system errors.
  • Work closely with database administrators, network engineers, and partners  to optimize application performance.
  • Assist users with application-related queries, configurations, and best practices.
  • Provide training and documentation for common issues and solutions.
  • Manage user access, authentication, and authorization for applications.
  • Support disaster recovery (DR) and backup plans for business-critical applications.
  • Write and execute SQL queries to analyse and troubleshoot application-related database issues.
  • Identify slow-performing queries and work with DBAs to optimize performance.
  • Troubleshooting of Oracle tablespaces, schemas, and user roles for application.
  • Assist with database connectivity issues, user access, and data integrity.

Reporting and Improvements:

  • Generate application health reports on uptime, incident resolution times, and performance.
  • Recommend process improvements to enhance system reliability and user experience.
  • Document known issues, solutions, and troubleshooting steps in a knowledge base.
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