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Application Portfolio Manager

1 month ago

Johannesburg, South Africa Data Centrix Full time
KEY RESPONSIBILITIES

TEAM LEADERSHIP AND COORDINATION
  • Build, lead, and mentor a high-performing team responsible for application configuration, dependency management, and operational oversight.
  • Foster collaboration among cross-functional teams, including IT, business stakeholders, and vendors.
  • Define and implement team goals, performance metrics, and workflows to ensure operational excellence.

CONFIGURATION AND DEPENDENCY MANAGEMENT OVERSIGHT
  • Oversee the standardization and execution of application configuration processes.
  • Ensure accurate documentation and proactive management of dependencies and relationships between applications, integrations, and infrastructure.
  • Provide guidance on using tools like Configuration Management Databases (CMDB) to track and manage dependencies effectively.

APPLICATION LANDSCAPE INVENTORY MANAGEMENT
  • Ensure the organization maintains an accurate and up-to-date inventory of all applications, including configurations, hosting environments, and vendor details.
  • Oversee audits and validation of inventory data to maintain accuracy and completeness.
  • Establish processes for integrating inventory data with operational tools and reporting systems.

APPLICATION LIFECYCLE MANAGEMENT (ALM)
  • Lead teams in planning and managing the full lifecycle of applications, from onboarding to decommissioning.
  • Oversee the identification and retirement of redundant or outdated applications to optimize the portfolio.
  • Ensure lifecycle strategies align with business goals and minimize operational risks.

APPLICATION ROADMAP DEVELOPMENT AND EXECUTION
  • Collaborate with business stakeholders to develop and maintain application roadmaps that align with strategic goals.
  • Monitor industry trends, vendor roadmaps, and emerging technologies to inform roadmap priorities.
  • Oversee the implementation of roadmap initiatives, including upgrades, replacements, and modernizations.

VENDOR AND SLA MANAGEMENT
  • Develop, implement and manage solution Demand Forecast processes to plan and manage resource requirements for technology deployment and management.
  • Manage relationships with third-party vendors to ensure compliance with contracts and SLAs.
  • Oversee issue resolution, performance measurement and reviews.
  • Collaborate with vendors on effectively deploying upgrades, effective release management and updates, support, issue resolution and product roadmaps.

HOSTING ENVIRONMENT AND INTEGRATION MANAGEMENT
  • Ensure hosting environments (cloud, on-premise, or hybrid) are secure, cost-efficient, and meet performance requirements.
  • Develop, deploy and maintain solution performance measurements, metrics and tools.
  • Oversee and manage application integration platform and related efforts to maintain seamless data flow and functionality between various business solutions.
  • Collaborate with infrastructure teams to align application hosting with organizational Group Technology Strategy.

GOVERNANCE, RISK, AND COMPLIANCE MANAGEMENT
  • Establish governance frameworks for managing the application landscape and operational processes.
  • Ensure compliance with organizational policies and regulatory standards across all third-party applications.
  • Conduct regular risk assessments to identify and mitigate operational vulnerabilities.

PERFORMANCE MONITORING AND REPORTING
  • Define and monitor key performance indicators (KPIs) for application performance, operational efficiency, and team productivity.
  • Oversee the creation of dashboards and reports to track the health and value of the application portfolio.
  • Lead root-cause analysis and continuous improvement initiatives for operational issues.

REQUIRED SKILLS AND COMPETENCIES
LEADERSHIP AND MANAGEMENT SKILLS
  • Strong leadership abilities to inspire and guide diverse teams.
  • Expertise in managing cross-functional collaboration and team dynamics.
  • Proven experience in conflict resolution, performance management, and team building.
TECHNICAL SKILLS
  • Deep understanding of Application Portfolio Management (APM) principles and tools.
  • Experience with Configuration Management Databases (CMDB) and dependency mapping tools.
  • Knowledge of ITSM and ITIL processes (incident, problem, change, and asset management).
  • Familiarity with cloud computing, integrations, and hosting environments.
STRATEGIC AND ANALYTICAL SKILLS
  • Strategic thinking to align operational management with organizational objectives.
  • Ability to analyze complex application dependencies and infrastructure relationships.
  • Proficiency in planning and executing multi-year roadmaps and initiatives.
COMMUNICATION AND INTERPERSONAL SKILLS
  • Exceptional communication skills to engage with technical teams, business stakeholders, and
  • Strong ability to present operational insights and recommendations to senior leadership.
  • Skilled in vendor relationship management and negotiation.
QUALIFICATIONS
  • Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field (Masters preferred).
  • 7+ years of experience in IT operations, application management, or a similar role.
  • 3+ years of experience in a leadership or management position.
  • Certifications in ITIL, COBIT, PMP, or equivalent frameworks are a plus.
  • Experience with third-party applications, SaaS, PaaS, and related technologies.