Knowledge Management Specialist

6 months ago

Sandton, South Africa TalentCru Full time

The purpose of this role can be defined into the following distinct functions:

  • To champion the implementation of strategic and business knowledge management and learning activities.
  • To adopt best-practice knowledge acquisition, harvesting, transfer, and sharing, so that an organization's know-how, information, and experience is shared across the enterprise, and where appropriate, with key stakeholders, to preserve intellectual property for business continuity and decision making

Qualification

  • Relevant Honours degree (Information Science / Management, Business Science and/or Social Science)
  • Masters degree (Information Science / Management, Business Science and/or Social Science) will be an added advantage.
  • Knowledge Management South Africa (KMSA) membership will be an added advantage.

Experience

  • Minimum of 5 years in the organisation or similar organisation of which at least 3 years are in a Knowledge Management role.
  • Experience with knowledge management tools, systems and techniques.

Knowledge Assessment and Strategic Alignment

  • Assess at-risk and critical knowledge enterprise wide.
  • Design, develop and implement knowledge management strategies that are aligned with IDC’s business objectives in support of its mandate, strategic and operational objectives, in partnership with Centre of Excellence and Human Capital Business Partners.
  • Ensuring the Corporation's knowledge management capabilities (Human, Structural, and Relational Capital) are effectively used for capturing tacit and explicit knowledge, as well as curating, and utilizing content to keep its knowledge bases current.
  • Agree and implement knowledge action plans “project action plan†(e.g., handover, Communities of Practice, Lessons Learned, and other knowledge retention strategies).

Provides technical assistance and training for efficient knowledge sharing and collaboration

  • Deliver on IDC value proposition in the provision of knowledge management support to safeguard IDC knowledge (intellectual property) in collaboration with IT on Enterprise Content Management and KM tools; and Records Management departments guided by Internal systems procedures, and processes as well as the KM Standard, ISO 30401 KMS-Requirement.
  • Ensure appropriate knowledge management products and services are actively promoted and adopted enterprise wide.
  • Provide technical assistance and training to improve knowledge sharing and collaboration, thereby ensuring systems are utilised efficiently and productively.

Creating a Learning Environment

  • Determine and assess knowledge requirements/gaps to document knowledge assets (people, expertise, or content) required to execute a particular business process for business continuity, driving knowledge sharing and learning culture to maximise learning ROI impact.  
  • Create a knowledge-sharing and learning environment through communities of practice, knowledge exchange sessions, project review forums, and lessons learned (LL) reviews to ensure optimum stakeholder engagement and lead to improved IDC's core processes.
  • Ensure the generation, documenting and sharing of ideas for improving cross-functional processes and the resolution of complex problems in support of a long-term sustainability plan (LTSP).
  • Augment knowledge development for internal employees and external researchers by providing support and facilitating post-graduate review reference guides and process application request for research across IDC.
  • Monitor and maintain an effective change control proves to ensure all content is relevant and compliant to policy, procedures, and standards.

Enable Learning Environment to enhance Employee Performance and Productivity

  • Identify appropriate knowledge and learning delivery methodologies based on audience learning styles, nature of content to be delivered within the context of business needs and constraints.
  • Design and deploy tools, workflows, job aides to support new or existing practices and procedures to ensure consistency in appearance and content.
  • Manage the integrity of knowledge, share curated content (i.e., text, video, podcast, and other emerging options such as gamification) and optimize content discovery in the existing knowledge base to create more value for both users and customers.

Job Related Knowledge

  • Knowledge management ISO 30401 standards.
  • Knowledge management benchmarks and leading practices.

Job Related Skills

  • Applied finance concepts (e.g., deal making and project development) at an intermediate level
  • Advanced analytical/problem solving and research (including designing questionnaire survey and basic statistical analysis) skills
  • Finance HC
  • Project Management skills
  • MS Office (Word, intermediate-level Excel, Outlook, PowerPoint)
  • MS SharePoint (Intranet, document, and collaborative software tool)
  • SurveyMonkey online survey tool
  • Mentimeter interactive presentation tool
  • Camtasia or Adobe Captivate (screen recorder and video editor to deliver system content)
  • MS Visio (business process mapping) will be an added advantage.
  • MS Teams and related applications (e.g., Polls; e-forms; tests assessments) will be an added advantage.
  • SAP HR (PDP module) will be an added advantage.

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