OMF Financial Consultant

1 week ago


Cape Town, Western Cape, South Africa Old Mutual Full time
Job title : OMF Financial Consultant (Khayelitsha)Job Location : Western Cape, Cape TownDeadline : April 18, 2025Quick Recommended Links
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Job Description

  • Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities
Customer Service

  • Carry out standard customer service activities and handle simple customer inquiries.

Solutions Analysis

  • Assess compliance with established standards and protocols for routine inquiries.

Receiving Visitors

  • Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data

  • Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.

Customer Needs Clarification

  • Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Customer Relationship Development / Prospecting

  • Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Operational Compliance

  • Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Business Development

  • Carry out routine business development support tasks and assist others by following established procedures.

Sales Opportunities Creation

  • Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Data Exploration

  • Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.

Network of Influence

  • Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Competencies

  • Balances Stakeholders
  • Builds Networks
  • Communicates Effectively
  • Customer Focus
  • Ensures Accountability
  • Instills Trust
  • Interpersonal Savvy
  • Manages Complexity

Education

  • National Certificate  (Required)

Closing Date

  • 21 March 2025 , 23:59
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