Field Service Engineer

1 day ago

Middelburg, South Africa Gijima Holdings Full time

FORMAL EDUCATION:Grade 12EXPERIENCE:4-7 years experience in IT software and hardware support. End User support with a troubleshooting skills and networks exposure. Understanding of Service Level Agreements TECHNICAL / LEGAL CERTIFICATIONIT Diploma/certificateCompTIA A+ CompTIA N+Relevant OEM certifications (HP, Dell, Lenovo,)ITIL v3 Foundation Certification (advantageous) MCSE (Advantageous) Key Performance Areas:End user support - Resolve logged incidents as per client contract Deliver customer service - Communicate, dress, and display positive attitudeQuality incident resolution - Ensure incident is resolved on first contact within SLACompliance to pending rules - Ensure compliance to pending rules is followed Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards Preventative maintenance - Identifies possible risks and reports to Team Lead Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, FaxSetup desktop computers and peripherals and test network connections, install software for various applications and programsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet Gijima standardsTest computers to ensure proper functioning of computer systems.Adhere to policies as per corporate manuals and directives.Pre-installation audits - Ensure pre-installation audits conducted and maximum optimization of printers achieved.Compliance - Ensure compliance to relevant client checklist/SOP Utilization of Resolve IT - Ensure closure of tasks/incidents on Resolve IT in real timeComply to Company processes/policiesManage operational expenses and accurate recording of related items (travel, cellphone, overtime, standby, leave).Manage tools of trade (Gijima assets) e.g., Cellphone, IPAD, Standby and overtime may be required on an AD Hoc BasisOther Requirements:Valid Drivers license must be code BMust have demonstrated driving ability for 5 years or moreClear criminal recordAbility to work productively with minimal supervisionGood communication and customer service skillsExceptional Troubleshooting skillsUnderstanding of tools and grasping new technology needed to complete repairs.

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