Fleet Customer Service Controller

2 months ago


Gqeberha, South Africa Ingenious personnel Full time

Are you passionate about providing exceptional customer service and technical support in a dynamic environment? We are looking for a dedicated and enthusiastic individual to join our team as a Telematics Support Specialist. In this role, you will be the first point of contact for our dealers and customers, providing expert assistance, resolving inquiries, and ensuring a seamless experience.

Key Responsibilities:

  • Offer support to dealers and customers specifically related to Telematics.
  • Ensure all service and support requests are accurately entered into the contact management system.
  • Handle all inbound calls from internal and external sources, including providing price and availability information, part numbers, application assistance, and troubleshooting.
  • Provide technical support regarding product information and specifications.
  • Collaborate closely with the Customer Service team and subject matter experts to resolve open questions.
  • Perform other responsibilities as assigned.

Must-Have Requirements:

  • Grade 12 qualification.
  • Minimum of 3 years of experience in Telematics or a similar field within a customer service or call center environment.
  • Proficiency in basic PC use, including keyboard and headset operation.
  • Strong verbal and written communication skills.
  • Ability to interpret customer issues, troubleshoot effectively, and translate them into solutions while maintaining a positive attitude.
  • Empathy towards customer concerns while maintaining a professional demeanor.
  • Quick learner with the ability to adapt to new tasks on the job.
  • Ability to multitask in a fast-paced office environment.
  • Primary function includes answering calls and providing excellent customer support.

If you are a motivated team player who thrives in a fast-paced environment, we encourage you to apply and become a part of our success story


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