Locomotive Service Corridor Manager Richardsbay

1 month ago

Gqeberha, South Africa ALSTOM Gruppe Full time

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

JOB TITLE: LOCOMOTIVE SERVICE CORRIDOR MANAGER – RICHARDSBAY

At Alstom Rolling Stock South Africa (Pty) Ltd, we strive to deliver best in class locomotives to our customers for the use of freight transportation on the railway corridors of South Africa. Alstom Rolling Stock South Africa (Pty) Ltd is looking for a Service Corridor Manager for our Traxx Africa project based in Richardsbay.

THE PURPOSE OF THE SERVICE CORRIDOR MANAGER ROLE IS TO:
Manage several Customer Sites, oversee depot performance on executing Warranty and TSSSA objectives (Reliability, Availability and Quality). Manage customer relationships for the related corridor (Cape Corridor) and ensure implementation and application of Alstom Ethics, Compliance, EHS and Quality policies at the depot level. Manage the depot resources.

THE MAIN RESPONSIBILITY WILL BE:

KEY ACCOUNTABILITIES:
• Deploy and manage implementation of Alstom & customer EHS + security rules and relevant PI/TSSSA processes on customer site.
• Manage Customer’s different sites to ensure they align with Alstom objectives (TSSSA and Warranty objectives).
• Ensure fleet availability according to contractual commitments.
• Manage and develop execution of contracts, including PI Warranty and TSSSA obligations.
• Support Site Managers within scope and provide/manage relevant resources, direction, and operational activities to ensure successful performance.
• Responsible for managing operations at all depots and sites within scope.
• Support Site Manager and the quality team in eliminating defects.
• Asset management at the various depots and sites.
• Ensure and lead regular meetings with relevant sites, depots, and cross-functional teams to drive timely resolution of any blockages and timely reporting of site activities and performance (daily, weekly, monthly).
• Accountable for the management of dashboards on open items in conjunction with Engineering and other support functions.
• Ensure the accurate usage and alignment of systems (Health hub, GSI, 8D) in achieving company objectives.
• Management and coordination of customer relations.
• Develop a support strategy and plan to improve on QCD performance to ensure Customer satisfaction.
• Action customer concerns to support in managing operation/relationship.
• Engage and support the maintainer (Transnet Engineering).
• Provide REX of the Warranty/TSSSA to the organization through Alstom.
• Identify/Support Project management & Services for Upsell opportunities versus customer needs.
• Manage open Audits.
• Manage team, material availability, technical expertise, and management of quality control of maintainer.
• Ensure people management in line with all Alstom People processes and maintain and improve employee engagement and relationships.
• Manage labour relationships in the event of union involvement on site.
• Uphold ethics and compliance.

THE PREFERRED CANDIDATE WILL MEET THE FOLLOWING REQUIREMENTS:
• Minimum of 10 years of technical experience, mechanical or electrical/electronics, Troubleshooting within a Locomotives environment.
• Minimum of 7 years’ experience in a similar environment with at least 5 years managing people experience.
• Good knowledge of operations, implementing and managing Quality, Safety and Environmental systems.
• Field Experience in Locomotive Environment.
• Good customer service experience.
• Project Execution (technical/industrial).
• General Railway safety knowledge; 23E Locomotive Experience will be an advantage.
• Ability to travel nationally.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING COMPETENCIES:
• Agile mindset.
• Inclusive mindset.
• Responsible mindset.
• Fluent in English (Verbal and written).
• Good team management and people skills.
• Reliability Availability MS Experience.
• Problem Solving skills.
• Data analytics (Defect Management system).
• Product Knowledge.
• Operational effectiveness: understands business goals and objectives and implements an operational plan to deliver results.
• Ability to make decisions: sense of urgency sets priorities and reacts immediately when confronted with a problem.
• Resilience: continues to encourage team during times of high pressure or stress, presents a positive attitude and keeps focus on objectives.
• Risk management: calculates and communicates risks, integrates data.
• Continuously managing and developing people: Identify and promote the right people in his/her team to the right place, anticipate future skills and experience requirements and develop/hire people to fill these needs.
• Teamwork & Accountability: Delegates, provides encouragement and support to people in accepting responsibility with accountability.
• Communicating with transparency delivers clear messages, listens to others, ensures the right approach depending on the different stakeholders such as customers, team members, colleagues, superiors, and suppliers.
• Shaping & Driving change: empowers individuals, values individuals, open discussions effectively, inspires effort.
• Planning and Organisation skills and develops organisational plans.
• Motivating & Inspiring: Empowers individuals, values individuals, open discussions effectively, inspires effort.

We thank all applicants for their interest; however, only those under consideration will be contacted. We will recruit according to the requirements of our Company’s Employment Equity Plan.

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

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