Human Resources Operations Admin – Manager

5 days ago


Johannesburg, Gauteng, South Africa Genpact Full time
Job title : Human Resources Operations Admin – Manager -Job Location : Gauteng, JohannesburgDeadline : April 12, 2025Quick Recommended Links
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Responsibilities

  • Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client
  • Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
  • Initiate, design and implement business process excellence improvements
  • Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers
  • Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business.
  • Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. 
  • Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
  • Operation Management: Responsible for repeatable, predictable and measurable operations
  • In-depth understanding of HRO processes supported by Genpact for different geographies. 
  • Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 
  • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 
  • Detailed understanding of Process metrics e.g., SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.  
  • Escalate issues and seek advice when faced with complex issues/problems. 
  • Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. 
  • Creates a logical plan, realistic estimates and schedule for an activity or project segment. 
  • Ensures progress, issues and agreements are properly documented and acted upon. 
  • Assist Team with performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions.  
  • Actively participate in all process related business meeting in-person or virtually through conference calls. 
  • Liaise with Genpact Local IT to escalate Technology issues being faced by the Team.  
  • Participate in and/or support during Client visits.  

Qualifications we seek in you
Minimum Qualification

  • B. Com/M. Com/ with overall relevant experience in HR domain.
  • Preferred Qualification
  • Relevant years in HR generalist/HRBP experience is required, with relevant years in a managerial role.

Work experience in team handling role.
Workday Experience a plus

  • Excellent MS Office and Excel skills 
  • Proficient with Operational Excellence Practices
  • Quality – Lean and six sigma knowledge and quality driven person
  • Must demonstrate a high level of self-motivation, energy and flexibility
  • Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis
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