Product Manager

2 weeks ago

Cape Town, Western Cape, South Africa Yoyo Full time
Job title : Product ManagerJob Location : Western Cape, Cape TownDeadline : April 10, 2025Quick Recommended Links
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Your role and responsibilities will include:

Define and articulate a clear product vision and strategy.

  • Define the vision and strategic goals for your product area, aligning with Yoyo's broader business objectives.
  • Develop and maintain high-quality product roadmaps that balance short-term execution with long-term innovation.
  • Conduct market research to identify trends, and opportunities in the global loyalty, payments and rewards space.

Make clear, data-driven decisions.

  • Create and present clear, justifiable business cases for new product opportunities.
  • Experience leveraging product analytics tools to inform prioritisation, measure feature success, and optimise user experiences.

Showcase verbal and written communication skills to convey complex ideas clearly.

  • Provide relevant updates to key stakeholders weekly and ad-hoc.
  • Translate requirements and insights into detailed product specifications, user journeys, and feature flows that drive meaningful customer value.
  • Develop training materials and conduct training sessions for internal teams

Work effectively with cross-functional teams and manage stakeholder expectations

  • Lead regular team meetings and stand-ups.
  • Foster and contribute towards a collaborative environment within the product team and across departments.  
  • Collaborate with UX/UI designers to develop wireframes and prototypes.
  • Collaborate closely with Engineering and Design to ensure timely and high-quality feature delivery.
  • Partner with Commercial and Business Development teams to align product initiatives with business growth and client success.
  • Lead sprint planning and backlog grooming sessions.

Understanding customer needs and a commitment to delivering exceptional user experiences.

  • Gather and analyse customer feedback through surveys, interviews, and user testing.
  • Ability to analyze product performance, track user behaviour, and derive actionable insights from data.
  • Maintain a prioritized list of customer-reported issues and feature requests.
  • Coordinate with customer support to address escalated issues and track resolution progress. 

Project management to deliver robust initiatives timeously.

  • Responsibility to deliver initiatives in agreed-upon, reasonable timeframes.
  • Ability to spot inconsistencies, reproduce issues, and work closely with engineering to refine and validate solutions before deployment. 
  • Ensure high-quality releases through thorough user acceptance testing, identifying edge cases and owning the end-to-end delivery of robust products.

Qualifications

Qualifications, experience and skills we are looking for: 

  • A relevant tertiary level qualification (BCom, BSc, BTech) is beneficial, but not required.
  • A minimum of 2 years experience in product management or a related field, ideally within fintech, rewards, payments, or SaaS. 
  • Knowledge of product lifecycle management, UX principles and agile software development methodologies.
  • Strong grasp of financial literacy, business strategy, and compliance with legal and regulatory standards.
  • Experience in project planning, risk management, and stakeholder engagement.

Tech stack required:

  • Proficiency in Jira, Confluence (or similar product/project management tools).
  • Experience with Monday.com (or equivalent workflow management tools).
  • Ability to create user flows and process diagrams using Lucidchart (or similar diagramming tools).
  • Familiarity with Figma (or equivalent UI/UX design collaboration tools).

Additional Information

Our ideal candidate is:

  • Agile and resilient in the face of change.
  • Empathetic, self-aware and great at relationship management.
  • Creative in their problem-solving, and makes data-driven decisions.
  • Inspiring, and motivates teams, fosters collaboration and resolves conflicts.
  • Concise with their communication and actively listens.

The perks at Yoyo:

  • Group Risk Insurance with Discovery Health.
  • Learning & development opportunities
  • Hybrid working arrangement.
  • Flexible working hours.
  • On-site barista with the best coffee in town.
  • Subsidised and healthy meals at an in-house cafe
  • Croissant & fruity days in the office.
  • Weekly socials & an annual social calendar to include the family.
  • Employee wellbeing with Strove.
  • Employee reward scheme with Zuzo.
  • Generous leave policy.
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