Medical Practice Administrator

2 weeks ago


Johannesburg, Gauteng, South Africa Human Accent Full time
Job title : Medical Practice AdministratorJob Location : Gauteng, JohannesburgDeadline : March 20, 2025Quick Recommended Links
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Key Responsibilities:

Practice Administration & Coordination

  • Oversee the day-to-day operations of the practice, ensuring a well-organized and efficient workflow.
  • Maintain accurate records, manage office correspondence, and support the medical team with administrative tasks.
  • Handle compliance and regulatory requirements to ensure the practice meets industry standards.

Patient Experience & Front Desk Management

  • Be the welcoming face of the practice—greet and assist patients professionally and warmly.
  • Schedule appointments, manage bookings, and handle patient inquiries.
  • Ensure patient comfort while maintaining high standards of customer service.

Financial & Inventory Management

  • Process invoices, payments, and assist with payroll coordination.
  • Manage petty cash, track expenses, and support budget oversight.
  • Conduct stock-taking, order supplies, and ensure the availability of medical and skincare products.

Marketing, Sales & Social Media

  • Promote treatments and retail products to enhance sales.
  • Create and manage engaging content for social media, including product showcases, special offers, and educational videos.
  • Assist with planning and executing promotional events and marketing campaigns.

Client Follow-Ups & Retention

  • Conduct post-treatment follow-ups to ensure patient satisfaction.
  • Maintain detailed records of patient interactions and feedback.
  • Proactively engage with previous and potential clients to build strong relationships.

Team & Facility Management

  • Oversee office maintenance, ensuring a clean, functional, and professional workspace.
  • Coordinate with external service providers for IT support, building maintenance, and security.
  • Support the medical team by optimizing scheduling and workflow efficiency.

What We're Looking For:

Minimum Qualifications

  • Diploma Administration, Office Management, Healthcare Administration, or a related field (NQF Level 5-7).
  • Certificate in Medical Reception, Practice Management, or Billing Administration (advantageous but not mandatory).
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