Medical Practice Administrator
2 weeks ago
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Key Responsibilities:
Practice Administration & Coordination
- Oversee the day-to-day operations of the practice, ensuring a well-organized and efficient workflow.
- Maintain accurate records, manage office correspondence, and support the medical team with administrative tasks.
- Handle compliance and regulatory requirements to ensure the practice meets industry standards.
Patient Experience & Front Desk Management
- Be the welcoming face of the practice—greet and assist patients professionally and warmly.
- Schedule appointments, manage bookings, and handle patient inquiries.
- Ensure patient comfort while maintaining high standards of customer service.
Financial & Inventory Management
- Process invoices, payments, and assist with payroll coordination.
- Manage petty cash, track expenses, and support budget oversight.
- Conduct stock-taking, order supplies, and ensure the availability of medical and skincare products.
Marketing, Sales & Social Media
- Promote treatments and retail products to enhance sales.
- Create and manage engaging content for social media, including product showcases, special offers, and educational videos.
- Assist with planning and executing promotional events and marketing campaigns.
Client Follow-Ups & Retention
- Conduct post-treatment follow-ups to ensure patient satisfaction.
- Maintain detailed records of patient interactions and feedback.
- Proactively engage with previous and potential clients to build strong relationships.
Team & Facility Management
- Oversee office maintenance, ensuring a clean, functional, and professional workspace.
- Coordinate with external service providers for IT support, building maintenance, and security.
- Support the medical team by optimizing scheduling and workflow efficiency.
What We're Looking For:
Minimum Qualifications
- Diploma Administration, Office Management, Healthcare Administration, or a related field (NQF Level 5-7).
- Certificate in Medical Reception, Practice Management, or Billing Administration (advantageous but not mandatory).
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