Junior Field Technician

3 weeks ago

Cape Town, Western Cape, South Africa The Talent Room Full time

Our client based in Reitz is looking to appoint a Junior Field Technician.

The Field Technician Junior's main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks. Focusing on standard home or small basic business installations/repairs/surveys.

Key Performance Areas would include, but are not limited to:
General:

• Follow set SOP's and procedures.

• Work closely with a Team Leader and Scheduler.

• Maintaining project and safety documentation.

• Accurate reporting and updates on work done.

• Ensuring all relevant stock is available for the work that was scheduled.

• Keep equipment well maintained.

• Adhere to all Health and Safety procedures.

• Completing all SHER and OHS required documentation.

• Fibre Troubleshooting: Splicing, testing, dome management,

• Wireless Troubleshooting: Signal testing on CPE's, access points and bandwidth capacity.

• Basic Network Troubleshooting: IP conflicts, firewall issues and routing issues.

• Installation of VoIP systems.

• Provide excellent customer service.

• Work overtime, weekends, or on emergency call-outs as required.

• Working at heights: House roofs, telephone/gum poles or large buildings.

• Working in crawl and small spaces for installation purposes.

Installation:

• Receiving daily job cards for new installations.

• Referencing job cards for the correct stock needed for the installation.

• Confirming clients' needs are met as indicated on job cards. Able to update the Sales or Technical Department to adjust quotes.

• Installation of Fibre and Wireless CPE's.

• Cable runs internal and external. Both Network and Fibre cable runs.

• Communicate with the Installation Team Leader to confirm RF signal is as required on LOS.

• Communicate with the Installation Team Leader to confirm Fibre signal is as required and color allocations are correct.

• Basic access point and network setups.

• Setup and confirm the client's existing equipment is still working and that the client verified that everything works as it should.

• Upgrade all equipment's firmware, clean up and take photos for quality control.

• Follow quality control with your team leader for confirmation when the installation has been completed.

• Complete installation job card with equipment used, related technical information and photos.

• Inspect site, for possible future problems. Take photos and update accordingly.

• Update Ticket with all relevant work done for job card completion and invoicing.

Callout Repairs:

• Confirm issues with client as described on ticket.

• Troubleshoot fast and sufficiently.

• Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions.

• Communicate cost implications involved with the repair if any.

• Has knowledge of products and pricing.

• Able to resolve the issue on-site or replace the necessary equipment.

• Confirm with the client that the repair has been completed and that the client tested.

• Ensure that the client is satisfied with the work that has been done.

Follow quality control with your team leader for confirmation when the repair has been completed.

• Inspect site, for possible future problems. Take photos and update accordingly.

• Update ticket with all relevant work done for job card completion and invoicing.

CPE Recovery: Wireless & Fibre:

• Remove relevant equipment and clean up.

• Complete recovery job card with equipment removed.

The successful candidate must have the following experience/skills:

• 1 year's Fibre Optic splicing experience.

• 1 year's RF/Wireless experience.

• Knowledge around network structures, crimping.

• Previous experience in the IT Industry advantageous.

• Basic computer skills

• Customer service experience.

• Basic Networking considered an asset.

• Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.

• Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.).

• Driver's license.

• Clean driving record.

• Good analytical and problem-solving skills.

• Effective planning skills.

• Leadership skills.

• Good working knowledge of hand and power tools used in this position.

• Proficient in fibre cable termination with connectors.

• Well-versed in fusion splicing machine technique.

• Strong manual dexterity and hand-eye coordination.

• Ability to work neatly and accurately.

• Technically minded.

• Ability to work in a physically demanding environment including, but is not limited to:
- carry, raise and climb a ladder, carry, lift and handle heavy equipment (manhole covers, cable reels).

• Self-disciplined, motivated and organised.

• Medically fit & able to work at height.

Education Requirements:

• Grade 12.

• Specialized certifications would be an advantage

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