Reception Shift Leader

4 weeks ago

Cape Town, South Africa Hospitality Hire Full time

Hospitality Hire has partnered with a leading 4 star hotel in Cape Town that is redefining comfort and service excellence in the citys vibrant hospitality scene.We are seeking a Reception Shift Leader who embodies warmth, professionalism, and precision, ensuring that every guest interaction at the front desk is more than just a transaction but the beginning of a memorable stay.This is a newly created position designed to support the hotels exciting journey of growth and transformation.Preference will be given to Cape Town based applicants.What Were Looking ForWere searching for a hospitality professional who leads with confidence, empathy, and an eye for detail.The ideal candidate will have:A valid South African IDMatric certificate (Grade 12)A hospitality qualification (advantageous)Minimum 2 years of Front Office Supervisory or Reception Shift Leader experience in a 4 or 5 star hotelOpera PMS experience (essential)Excellent communication and interpersonal skills with a polished, professional appearanceConfidence in managing guest enquiries, feedback, and complaints with empathy and efficiencyStrong organisational ability and attention to detailFlexibility to work shifts including evenings, weekends, and public holidaysA calm and motivating leadership style with a collaborative team first approachWhat Youll DoLead the front office team to deliver smooth, welcoming service from check in to check outManage daily lobby operations and guest flow with professionalism and efficiencyHandle guest queries and resolve service challenges with care and confidenceMentor and motivate the front desk team to uphold brand standardsCollaborate closely with Housekeeping, Reservations, and Food & Beverage to ensure seamless guest experiencesMaintain exceptional presentation and service standards across all front office areasLead by example, inspiring a culture of warmth, precision, and genuine hospitalityWhy Join the TeamThis is an opportunity to join a respected 4 star Cape Town hotel during an exciting stage of development.The property offers:A dynamic and supportive working environmentStrong, values driven leadershipA culture built on excellence, teamwork, and continuous improvementCompetitive remuneration and employee benefitsOpportunities for career growth and professional development within the wider hospitality groupHere, leadership is about more than managing, its about connection, care, and consistency.ApplicationsAll applications will be reviewed with care. If you do not receive feedback within two weeks of the closing date, please consider your application unsuccessful at this stage.Preference will be given to candidates who meet the requirements of the Employment Equity Plan.

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