Personal Shopper

3 days ago

Cape Town, Western Cape, South Africa OneCart (Pty) Ltd Full time

Do you have excellent customer skills?

Are you able to be thorough and pay attention to detail?

Do you have the ability to use your initiative?

OneCart is now looking for Shoppers to join our team. APPLY TODAY

Job Description:

As a personal concierge shopper, you will be required to offer advice and guidance on products,
prepare orders for delivery, and assist with customer queries. You should demonstrate excellent
communication skills and strive to exceed customer expectations. Personal concierge shoppers are
required to remain in-store during working hours.

Duties and Responsibilities:

  1. Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
  2. Supporting customers by fulfilling placed orders and making payments in person.
  3. Responding promptly and effectively to customers' complaints and requests.
  4. Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
  5. Reporting customer issues, supply shortages, and inferior products to Management immediately.
  6. Engaging with customers and ensuring any special instructions given by the customer are followed.
  7. Ensuring that orders are accurately selected, scanned, and packed.
  8. Assisting with order collection, packaging, loading, and payment, where required.
  9. Keeping track of product offerings and availability.
  10. Collaborating with store departments to ensure efficient service delivery.
  11. Consistently manage own priorities to achieve all deliverables.
  12. Follow any lawful and reasonable instructions from your supervisor.
  13. Act as part of the team and always assist other members of the team in achieving common goals.
  14. Consistently live and be an example of the Company's values.
Job Requirements:
  1. Matric
  2. Must be based in the area or closer
  3. Must be Fluent in English
  4. Must be able to type in full sentences
  5. Candidate must reside in Fish Hoek
If you do not hear anything from us in the next 2 weeks, please consider your application unsuccessful.
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