Assistant Spa Manager

2 weeks ago

Johannesburg, South Africa Phoenix Recruitment Full time

Duties: The Assistant Spa Manager practice exceptional customer service and make sure all staff employees are doing the sameParticipate in and promote marketing activitiesCommunicate regularly and efficiently with the spa manager and team on all operational aspectsAssist with recruitment and interview candidates and assist with orientation, training, performance evaluation and discipline of staff.Ensuring compliance of all policiesWork with the Spa Trainer and Head of Front Desk to ensure proper internal trainings are provided that guarantee top quality treatment and customer experience.Closely monitor staff skills, to establish the list of training needs from internal and external trainerAssistant Spa Manager must maintain a strict and permanent protocol of duties and responsibilities with all team members.Participate in report of (daily/ weekly / monthly/ yearly) sales performance, monitor the sales as per the performance objectives and ensure a clear knowledge and readingMonitor the staff rosters and performance in term of work quantity and quality so the hours of treatment are fairly spread across the therapists available.Support Spa Manager with controlling therapist target bonus.Monitoring the customers feedback.Participate in organizing monthly employee meetings.Communicates clearly and directly employees performance expectations, productivity, and accountability.Supervise and assist in all bookings, guest welcoming and checkout, spa set upControl payment collection and invoices paid.Reports, inventory, feedback, suggested changes are beneficial, accurate, and timely.Filing client consultation cardsMonitor revenue and suggest areas of improvement from Front Desk point of viewWork with Front Desk Manager to co-ordinate cancellations and waiting lists efficiently.Liaise any marketing ideas with Spa manager to improve bottom line.Maximize Spa Availability and RevenueArrange and Co-ordinate all events Requirements: Grade 12CIDESCO Beauty & Spa Management Diploma or similarAt least of 3 to 5 years experience as a Senior Spa Therapist or Assistant Spa Manager in a luxury hotel or a well-established Spa Brand.

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