IT Support Co-ordinator
1 week ago
General:
- Provide timely IT support for end-user devices, including desktops, laptops, mobile devices, printers, and meeting room equipment.
- Diagnose and resolve hardware and software issues to minimize disruptions and maintain system performance.
- Facilitate new user onboarding by setting up accounts, configuring hardware and software, and offering initial training.
- Collaborate with the IT team to implement and maintain security policies, ensuring data protection and system integrity.
- Engage with vendors and service providers to procure IT resources and manage relationships for reliable, timely support.
- Ensure compliance with data backup policies, secure access protocols, and IT best practices.
- Monitor and maintain the health and performance of servers and network infrastructure to ensure reliability.
- Conduct regular system updates, maintenance, and security checks to optimize devices and protect data.
- Manage user access and permissions to safeguard sensitive information and ensure operational efficiency.
- Execute IMACD processes (Install, Move, Add, Change, Dispose) in line with business needs.
- Troubleshoot and maintain auxiliary systems, such as alarms, radios, batteries, and stock-taking tools, to support operations.
- Monitor and resolve connectivity issues for internet and voice communication services, working with ISPs when necessary.
- Conduct and verify data backups to ensure integrity and prevent loss.
- Implement IT security protocols to protect systems and data.
- Train and guide employees on effectively using IT systems to enhance productivity and reduce dependency on support.
- Collaborate with stakeholders to identify and implement innovative IT solutions that align with business goals.
- Provide technical expertise to teams using auxiliary systems to ensure their proper functionality.
- Build strong relationships with vendors, suppliers, and service providers to ensure dependable support and timely resource delivery.
- Communicate system changes, maintenance schedules, and potential disruptions clearly and proactively to relevant stakeholders.
- Lead by example in adhering to IT policies, promoting best practices, and fostering a culture of security awareness.
- Support new employees by ensuring they have the necessary IT resources and knowledge for a smooth onboarding process.
- Valid Grade 12 / Matric Senior Certificate or relevant.
- Diploma or degree in relevant field
- MCSA
- A+
- N+
- ITIL
- 2 years experience in an IT support or a similar technical role
- Proven experience in troubleshooting hardware, software, and network-related issues
- Experience with Active Directory, Windows Server environments, and user account management
- Experience working in multi-branch or remote environments.
- Exposure to IT security frameworks and implementation.
- Development experience
- Knowledge of operating systems (Windows, macOS, and mobile platforms).
- Familiarity with Active Directory and user account management.
- Understanding of networking concepts, such as LAN/WAN, DNS, DHCP, and VPNs.
- Awareness of IT security principles, including firewalls, antivirus, and secure access protocols.
- Basic knowledge of VoIP systems and telephony configurations.
- Familiarity with data backup and recovery processes.
- Awareness of compliance standards and best practices for IT operations.
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