Reservationist

3 days ago


Johannesburg, South Africa Bright Search Recruitment (Pty) Ltd Full time
Scope & General Purpose:
  • Manage daily administrative tasks related to reservations.
  • Respond to customer queries and assist with reservations via phone and email.
  • Ensure accurate processing of reservations, amendments, and cancellations.
  • Provide support for various reservation-related tasks as directed by the Reservations Manager.
  • Assist in maximizing room occupancy and revenue through effective reservation management.
Requirements:
  • Minimum 3-5 years experience in a reservations role within the hospitality or tourism industry, ideally across multiple properties.
  • Proven ability in reservation administration and customer service.
  • Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) with excellent Excel skills.
  • Familiarity with Property Management Systems (PMS) such as Nebula, eRes, Hotelier, Opera, and Apex.
  • Fluent in English with strong verbal and written communication skills.
  • Excellent time management and organizational abilities.
  • Ability to work accurately under pressure while maintaining attention to detail.
  • Strong interpersonal skills and the ability to work effectively within a team.
  • Self-motivated, dynamic, and able to problem-solve efficiently.
  • Professional, presentable appearance.
Preferred Qualifications:
  • Experience with reservation systems such as Nebula, eRes, Opera, and Apex.
  • A passion for hospitality and delivering exceptional customer experiences.

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