Service Delivery Consultant

We are currently seeking a dedicated and client-focused Service Delivery Consultant to join our team. The successful candidate will play a key role in managing the delivery of services to our clients, ensuring customer satisfaction, and maintaining strong client relationships.

What you’ll do:

• Retaining and growing current client headcount where opportunities exist.
• Develop customer strategies for performance metrics, escalation management, and communication.
• Oversee resources based at client sites.
• Ensure thorough feedback to all project stakeholders.
• Attend to and assist in resolving administrative requests on site.
• Managing all orders on site effectively.
• Enforce all workplace policies and procedures.
• Prepare and submit weekly and monthly reports to all stakeholders in line with SLA requirements.
• Manage customer accounts on Contract Management and Payroll System.
• Ensure adherence to client company invoicing policies, procedures, and rules within the payroll department.
• Act as the main point of contact for customers regarding business service issues, questions, and concerns.
• Recruit and lead cross-functional teams to meet business goals.
• Identify gaps and develop corrective plans.
• Driving any issues raised by stakeholders with the management team.

Your Expertise:

• Function-related experience: 3 to 5 years in site management or key account consultant capacity.
• Project and contract admin experience: 2 years.
• Other Experience: 3 to 5 years in management of headcount on various accounts with experience in payroll functions.
• Minimum 3 years site\ project management experience.
• Knowledge of BCEA and LRA.
• Above average MS Word, PowerPoint, and Excel skills.
• Exposure to Union engagements and Labour engagement.
• Strong communication, presentation, and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels.
• Payroll Experience (5 yrs).
• Experience within the “MEIBC†space (Big Bore- Small Bore Pipefitters, Boilermakers, Electricians, Fire Watchers, Quality Controllers, Riggers, Welders, etc.)
• Experience working with Companies like Eskom, Babcock, Actom, etc.
• Valid SA driver's Licence and Own car (in working reliable condition) as there will be a lot of driving (which is reimbursed) between all the various sites.
• Health and Safety experience.

Qualifications Required:

• Matric/ Grade 12.
• Certificate or diploma in Industrial Relations or Human Resources.
• Certificates: Safety (OHS Legal Liability, Hazard identification, and Risk assessment, Assess a worksite and prepare a fall protection plan.
• Degree in Human Resources/Business Management/ Business Admin.
• Certificates: Safety (OHS Legal Liability, Hazard identification, and Risk assessment, Assessing a worksite and preparing a fall protection plan, Firefighting, First Aid.

Other information applicable to the opportunity:

• Work environment: Mainly client sites.
• Travel: To and from office and client sites.